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Kudos0

NSM does not block any web sites

Hello,

I have installed/removed Saety Minder several times with no luck; my kids can all access the web even when all site are set to be blocked.

Our system:

Windows 7 Home Premium

Safety Minder 2.1.0.37

IE8 8.0.7600.16385

We use NIS from Comcast, but it is currently removed

All the kids have Standard Windows accounts.

Any thoughts would be appreciated.

Replies

Kudos0

Re: NSM does not block any web sites

Further information:

1. I am able to specify a web site in the 'block' list, and the site does get blocked; still no filtering working.

2. I was able to get filtering to work intermittently by setting all categories to available, updating our settings, setting all categories to be blocked, updating our settings, and then choosing to 'monitor' alone followed by 'block all sites'. This worked as long as the login was kept open; if I log the child out and back in, all web sites again become available.

Kudos0

Re: NSM does not block any web sites

This morning I found two of the accounts follow the filtering settings for Safety Minder, but the third account, with the exact same settings, can access all internet sites.

BTW - this machine has two hard drives installed, and it can be booted into Vista on the second drive. This drive also has NSM installed, and it uses a single account for monitoring which works just fine. I am unclear if a second drive might add something to my situation.

I will hopefully hear from someone today.

Kudos0

Re: NSM does not block any web sites

Hi rgmaguire,

Please log on to the PC as the third account (not working yet) and click the "Update House Rules" option from the Norton Online Family icon in the system tray to see if it helps.

Thanks,

Katie

Thanks Katie
Kudos0

Re: NSM does not block any web sites

Hello Katie,

Thanks for the response. Updating within the account does not change the situation. I make sure to update our account each time I try something from the management page, and then I go into each account on the PC and update Safety Minder, but still no luck. What can we try next?

Richard

Kudos0

Re: NSM does not block any web sites

Does anyone have any suggestions?

Kudos0

Re: NSM does not block any web sites

When you go to the "edit accounts" menu pick from the "Paw" in the tray, do you see that each account has a policy associated with it?

Kudos0

Re: NSM does not block any web sites

Hey Matt,

Thank you for responding. When I go to the 'Edit Accounts' link, I see each of my kid's accounts present on the list. It is so strange as each account is set the same, but two now filter sites and the third does not. Something is certainly inconsistant as at the start of this session all three acounts did not filter. What can we try next?

Richard

Kudos0

Re: NSM does not block any web sites

If you know how to get a screen shot, can you send me a screen shot of what that edit accounts page looks like?

Also can you send me a screen shot of the settings for the policy you have them set to.

Send them to my email, located in my profile.

Matt

Kudos0

Re: NSM does not block any web sites

Note: To attach a screen shot click on the "Insert/edit image" button.

You may find the following Forum Tip useful: "How to post screenshots in the forum"
Accepted Solution
Kudos0

Re: NSM does not block any web sites

After spending some time with a couple of wonderfully helpful Symantec folks, we were able to get all three accounts following the age related web filters. We are back in business, thanks so much.

Kudos0

Re: NSM does not block any web sites

Moved to its own thread.

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