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Kudos0

NSM not monitoring!

I am having problems with the monitoring component of this resource. On the activities page it says that the last site was visited on 10/4 and that is incorrect. I have even used the computer since and it has not recorded anything in the activities. The little box still pops up on the computer though that says "Norton Safety Minder is running and monitoring the activities on this computer"

Im a little nervous because I heard that you can change your ip address or add a proxy or something to get by monitoring programs and wonder if this has been done on the computer. I have web proxies blocked already and since this is a continuing occurrence Im sure that is not what is wrong. Please help, I dont know much about this but would like to know a little more and at least what to check for to see if my kids are sneaking around without my knowledge.

ps- we only have one user account on this particular computer and it has NSM installed.

Replies

Kudos0

Re: NSM not monitoring!

I am having problems with the monitoring component of this resource. On the activities page it says that the last site was visited on 10/4 and that is incorrect. I have even used the computer since and it has not recorded anything in the activities. The little box still pops up on the computer though that says "Norton Safety Minder is running and monitoring the activities on this computer"

Im a little nervous because I heard that you can change your ip address or add a proxy or something to get by monitoring programs and wonder if this has been done on the computer. I have web proxies blocked already and since this is a continuing occurrence Im sure that is not what is wrong. Please help, I dont know much about this but would like to know a little more and at least what to check for to see if my kids are sneaking around without my knowledge.

ps- we only have one user account on this particular computer and it has NSM installed.

Kudos0

Re: NSM not monitoring!

Hi laurendarke,

To avoid and limit the ability to tamper/disable the system, please give non-administrative rights (limited or restricted) to your child’s  user account and keep the password for your Norton Online Family account away from the child.  Otherwise,  the child would have the ability to tamper the program.   Please also make sure the child doesn’t log onto the PC using a account that is not being monitored.

Thanks,

Katie

Thanks Katie

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