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Kudos0

NSM is only monitoring certain activities help!

Lets start by saying I have pornography and certain sites blocked with this program.

On accident I clicked on one of those side bar ads that takes you to a porn site. I thought, "no biggie, safety minder will block it" but it didn't. I thought it was a glitch. But out of curiosity I went to some other sites and they worked too! Ones that in the past have been blocked.. I logged in to NSM to find that it looked as if it was running fine.. settings are all the same and it said the computer was on the internet at the time. The weird part was that it didn't even have a record of me visiting these sites! It shows that I went to norton and facebook and my email both before and after the event, but not only did it not block the porn sites, it didnt even notice they were visited!! What is going on and how do I stop it?!

Replies

Kudos0

Re: NSM is only monitoring certain activities help!

Lets start by saying I have pornography and certain sites blocked with this program.

On accident I clicked on one of those side bar ads that takes you to a porn site. I thought, "no biggie, safety minder will block it" but it didn't. I thought it was a glitch. But out of curiosity I went to some other sites and they worked too! Ones that in the past have been blocked.. I logged in to NSM to find that it looked as if it was running fine.. settings are all the same and it said the computer was on the internet at the time. The weird part was that it didn't even have a record of me visiting these sites! It shows that I went to norton and facebook and my email both before and after the event, but not only did it not block the porn sites, it didnt even notice they were visited!! What is going on and how do I stop it?!

Kudos0

Re: NSM is only monitoring certain activities help!

Hi laurendarke,

Could you tell us when it happened that you were able to access a pornography website, and it was not logged?

Thanks,

Katie

Thanks Katie
Kudos0

Re: NSM is only monitoring certain activities help!

It was this morning between 10 and 10:30. It's just strange that it caught that I went on my email and norton but not the other stuff! I even tried a website that i had specifically blocked and it let me through no problem, no log.

Kudos0

Re: NSM is only monitoring certain activities help!

laurendarke,

The website was down and was corrected this morning.  It could be the reason.  Please check again later to see if you still experience the issue and let us know.

Thanks,

Katie

Thanks Katie
Kudos0

Re: NSM is only monitoring certain activities help!

It is still happening. Also the things it is actually monitoring are not being recorded properly. I visited my email and went to numerous pages within comcast, but when I look on NSM instead of saying the page had been visited a certain number of times like it usually does there is only one record and it is " https://login.comcast.net/login?s=wnamp&ts=24ee21f3

Kudos0

Re: NSM is only monitoring certain activities help!

Actually now it is not monitoring anything. Completely down.

Kudos0

Re: NSM is only monitoring certain activities help!

laurendarke,

1.  What security product(s) do you have on the PC?

2. Have you tried to reinstall Norton Safety Minder on the PC to see if it helps?

Thanks,

Katie

Thanks Katie
Kudos0

Re: NSM is only monitoring certain activities help!

As far as virus protection goes we have norton. But it's always been the virus protection we've had, the settings haven't changed, and Safety minder has always worked before. I have uninstalled and done numerous restarts.. but its still doesn't work..

Kudos0

Re: NSM is only monitoring certain activities help!

Hi laurendarke,

If you're interested in showing me the issue via a remote session, please send me a private message and let me know when would be a good time for you.  I'll be glad to work with you on the issue via a remote session.

Thanks,

Katie

Thanks Katie
Kudos0

Re: NSM is only monitoring certain activities help!

If you are still seeing this issue. please contact me via PM or by updating the thread.

Thanks,

Andrew D. Software Quality Assurance Engineer Symantec Corp.
Kudos0

Re: NSM is only monitoring certain activities help!

I am still seeing this issue and would be willing to work with you to fix it. Hopefully I will be able to do so in the next couple days

Kudos0

Re: NSM is only monitoring certain activities help!

laurendarke,

Please send me a private message (as I don't want your personal information listed on the forum) and let us know when would be a good time to do a remote session.

Thanks,

Katie

Thanks Katie

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