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Kudos0

NU 15 is deadly for System 7-64

I know there are several related entries regarding NU14 but I am enraged that NU15 has apparently the same problem when using Registry compress - it will kill your system for sure!!

I am using an HP system executing System/7-prof. After running Registry compress my system crashed with "blue screen" (flashed for 0.5 seconds). A system restore was not possible because "you must enable System Protection on this drive" is the status. This status cannot be changed, sfc /scannow will fail with "system repair pending - reboot". 

I spent two+ hours with HP support; the best they could offer was reinstall system.  I spent another half day searching on the internet but found no remedy. I was furious about Norton to sell such a piece of junk.

However, I didn't give up.  Finally I encountered an entry on the web reporting that the registry may have been corrupted which made lots of sense based on the operation I performed.  I managed after many failed tries with the horrible HP-recovery software to get to a command prompt and found that the current registries were a fraction(size) of the prior ones (*.rmbak). I renamed the originals to *.old and renamed to *.rmbak to current = voilà, the system booted.  In the course of this recovery I lost a full Sunday and I'll complain bitterly to Norton.

P.S.  If you work with the HP recovery software, you need to make the changed on D: (C: is empty)

Replies

Kudos0

Re: NU 15 is deadly for System 7-64

I know there are several related entries regarding NU14 but I am enraged that NU15 has apparently the same problem when using Registry compress - it will kill your system for sure!!

I am using an HP system executing System/7-prof. After running Registry compress my system crashed with "blue screen" (flashed for 0.5 seconds). A system restore was not possible because "you must enable System Protection on this drive" is the status. This status cannot be changed, sfc /scannow will fail with "system repair pending - reboot". 

I spent two+ hours with HP support; the best they could offer was reinstall system.  I spent another half day searching on the internet but found no remedy. I was furious about Norton to sell such a piece of junk.

However, I didn't give up.  Finally I encountered an entry on the web reporting that the registry may have been corrupted which made lots of sense based on the operation I performed.  I managed after many failed tries with the horrible HP-recovery software to get to a command prompt and found that the current registries were a fraction(size) of the prior ones (*.rmbak). I renamed the originals to *.old and renamed to *.rmbak to current = voilà, the system booted.  In the course of this recovery I lost a full Sunday and I'll complain bitterly to Norton.

P.S.  If you work with the HP recovery software, you need to make the changed on D: (C: is empty)

Kudos0

Re: NU 15 is deadly for System 7-64

I agree.  DO NOT INSTALL NORTON UTILITIES 15 ON WINDOWS 7 64-BIT.

I spent 2 full days with MS and Norton both trying to get NU 15 to run (Dell/HP with Windows 7 Pro, 64-bit).  Used Norton Removal Tool, others.  Norton eventually gave up ("reinstall the operating system").

When you run the app, nothing happens.  Run it again, same result - but use Task Manager to view processes and NU.EXE is running twice (or more)!  How an app's .EXE can be running with no screen display is beyond me.

I've got Internet Explor, Flash, Shockwave, and others running in 32-bit so games will play.

Kudos0

Re: NU 15 is deadly for System 7-64

I am running NU15 with Windows 7 64bit prof, so maybe that explains my problem:

http://community.norton.com/t5/Other-Norton-Products/Norton-Utilities-15-Scan-Repair-does-not-work/td-p/654457

It would be good to get a comment here from a Norton person  

Kudos0

Re: NU 15 is deadly for System 7-64

I'm running NU 15 on a Windows 7 - 64 bit and the only issue I have is it seems to disable/remove java scripts running on some websites - especially noticeable on BBC.CO.UK/news...

Kudos0

Re: NU 15 is deadly for System 7-64

Is Home edition or Prof. installed?  If running Prof. I highly recommand not to use "Defragment registry" - you'll be sorry!

Kudos0

Re: NU 15 is deadly for System 7-64

I am running Windows 7 Professional on a 64-bit machine that is now setup for using mostly 32-bit app's (Internet Eexplorer 8, Flash, Shockwave, etc).  Norton Utilities 15 was installed in the Program Files (x86) directory and "run as Administrator".

Nothing from NU appears on the screen even though nu.exe is running in the background.  Repeated runs causes multiple nu.exe processes running, with no screen display or messages, as shown in Task Manager.  Various compatibility modes were tried.

So what is wrong?  What is preventing screen displays or messages?

Kudos0

Re: NU 15 is deadly for System 7-64

Hello everyone,

I'm sorry to hear about your problems. :(

Can I ask that did any of you tried to use Windows 7's system restore function to solve the issue? Before anything done with the registry, the product makes backups of it with the Windows System Restore, so if there's any issue you can undo it.

ps: I also use NU15 on a Win7 HP machine, and never had any issues like this.

Windows 10 Hungarian, Norton Internet Security v22.9.0.71
Kudos1 Stats

Re: NU 15 is deadly for System 7-64

The original poster is correct. If something goes wrong with the registry compact the system is unbootable.  It can't even boot safe mode or "last known good configuration".  If the registry is corrupted system restore won't work either.

It doesn't happen on all systems and I have no idea what causes it.  But NU makes a backup of the registry hives before it starts the compact and they are the .rmbac files that need to renamed (extentions removed) in order to replace the corrupted registry files so the system can boot.

Sorry to everyone that had a problem.  I have made some posts here about restoring the system through the command line or using a Linux CD that may have saved you some time and trouble.

Dave

Kudos0

Re: NU 15 is deadly for System 7-64

Or if you have a Windows installation disc, that also contains some repair tools, including a system restore app, that will work perfectly to restore your machine. I had to use it once, and I found it really good. ;)

Windows 10 Hungarian, Norton Internet Security v22.9.0.71
Kudos0

Re: NU 15 is deadly for System 7-64

Why didn't anyone tell me? lol   Ran registry compact on my wife's computer last night.  The C Drive is now labeled system reserved and I have an X Drive which looks like it could have been the C.  There are so many downloaded programs on there that I can't stand the thought of having to try and find them and reinstall.  I assume the Restore to an earlier date won't work because the C is now system reserved.  I can't find the backup registry files that Norton made before the compact.  Can anyone help b4 my wife kills me?

Kudos0

Re: NU 15 is deadly for System 7-64

How are you "seeing" these drives and those drive letters?

What happens when you try to boot the system, do you see the safe mode menu?

Do you have some way to get to a command prompt or a bootable CD with windowsPE or Linux on it?

Dave

Kudos0

Re: NU 15 is deadly for System 7-64

Yes, I can get a command prompt.  First it says starting Windows.  Then it goes to the blue screen where it dumps the physical memory.  The second time it tries to boot, it goes to a screen where I have a choice of 1)Startup Repair or 2)Start Windows Normally.  Startup Repair then tells me it can't repair this machine automatically and offers me a chance to 1)send or 2)don't send report.  After that choice is made, it gives me a choice of, 1) View diagnostic and repair details or 2) View advanced options for system recovery and support.

     View advanced options for system recovery and support then gives me a choice of 1)Startup Repair (which won't repair), 2)System Restore (which shows me restore points but won't let me choose one), 3)System Image recovery (of which I have none), 4)Windows Memory Diagnostic (which tells me the memory is ok). 5)Command Prompt (which shells to x:\windows\system32 and I can change to another drive or run some commands), 6)Recovery Management (which I don't like either of the 2 options available there, so I go no farther on that), 7)SHUTDOWN or 8) RESTART.

Kudos3 Stats

Re: NU 15 is deadly for System 7-64

OK, that shows your system is trying to boot.

I just don't understand what you said about the C drive is now labeled system reserved.

If your using a Windows 7 installation or repair disk, the X drive is a temporary RAM drive used by the recovery disc.

It "looks" like a windows installation because it is, but it's not your system or hard drive, it's a temporary drive created by the disc.

You need to try to find the "real" C drive, the windows partition on your hard drive.

When your at that X command prompt type the following pushing the enter key after each line:

C:

cd windows

cd system32

cd config

dir

The last command will show you the contents of that folder.  Look to see if you have the backup registry files with the extention .rmbac

The registry files are called: System, Software, Security, Sam, and Default, and they have no file extentions.  The backups, if present will have the same names with the .rmbac file extention.

To recover the system you need to rename the existing registry files with a .bad extention and then rename the backup files to remove the existing file extention.

ren system system.bad

ren software software.bad

ren security security.bad

ren sam sam.bad

ren default default.bad

ren system.rmbac system

ren software.rmbac software

ren security.rmbac security

ren sam.rmbac sam

ren default.rmbac default

I'm not positive if "default" would have been backed up, if you don't see a default.rmbac file present, leave the one named default.  (don't rename it to default.bad)

If your able to get into that folder and rename those files like that, you should be able to boot into windows.

Dave

Kudos0

Re: NU 15 is deadly for System 7-64

Dave,

I really appreciate your help.  I only had to rename the Default and the Software registry files and my computer was fixed.

Terry

Kudos0

Re: NU 15 is deadly for System 7-64

I'm glad it worked for you Terry and sorry you had the problem in the first place.  It works fine for most people but it's nasty how when it doesn't work it leaves the user with an unbootable system.

Dave

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