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Kudos0

NU 16 and AMD Radeon

Hello,

I had to reinstall Windows from scratch. Previously on that computer, NU was installed and updated years after years without any problem. But I am unable to install NU 16 now. The installer says about an incompatibility with the drivers (not being the last one). 

But the AMD Radeon R5 drivers are version 18.5.1 which seem to be the current version.

Please do you know any way to be able to reinstall NU ? I have googled and did not find. Many thanks

Replies

Accepted Solution
Kudos0

Re: NU 16 and AMD Radeon

Well, I am sorry, that's solved now. I had only to follow the detailed instructions the Support wrote. In fact, the SATA AMD driver doesn't replace the Standard Windows one automatically. And I had to simply replace it manually.

Kudos0

Re: NU 16 and AMD Radeon

Thanks for posting back with the solution.

Things happen. Export/Backup your Norton Password Manager data.

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