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Kudos0

NU System Health LOW Temporary Solution

For Symantec,

I have encountered a couple of problems which I believe need your attention.

I have the latest NU version 14.5.0.116. My sig line has other details of my system.

Issue #1:

It appears that whenever a Windows Explorer file is accessed with a .wtv extension a Registry error is detected as indicated in the enclosed scan.log file. You will see this in the very top entry of the log file as FX -  1.

This might be a good one to have NU automatically ignore.

Issue #2:

Whenever the event viewer is accessed (type event in the start menu search box) another error is detected by NU. This appears to be a Windows OS issue since the path referenced in the registry key is clearly incorrect. The path indicated in the registry key is:

\Windows\Help\eventviewer.chm

which is NOT correct. On my system at least the correct path for this file is actually:

\Windows\Help\mui\0409.

It would appear that Windows is adding a registry key which includes the wrong path. Should we just ignore this in NU or try to get Microsoft to correct this?

Please see the last FOUR entries in the scan.log file for this issue.

Issue #3

At seemingly random times a Custom Scan detects numerous problems related to JRE. I have had the Registry Monitor loaded to alert me to changes in the system registry and though none are detected, at random times I have ~300 errors detected with JRE. I have the latest Java 6 Update 17 installed on my system.

The registry key points to a path of: d:\program files\java\jre6\bin\jp2iexp.dll

which is absolutely incorrect. There is NO file of this name anywhere in the JAVA path. The nearest match I can find is in:

D:\Program Files\Java\jre6\bin\jpiexp.dll. (NOTE the difference in file name without the 2)

This appears to be a problem with the JAVA application and it seems likely that SUN has a bug here. I feel strongly that we should not ignore these errors (except maybe as a temporary measure) but instead get SUN to resolve this.

Again, the enclosed scan.log file will make this apparent.

I reiterate, the Registry Monitor does NOT detect changes when issue #3 occurs. It appears to happen at random times. In between this problem occurring I get CLEAN scans as indicated in the scan2.log file (also attached).

Please let me know if you would like other details on this issue and I will be happy to collect them.

Thanks much

Allen

Message Edited by AllenM on 11-24-2009 07:12 PMMessage Edited by AllenM on 11-24-2009 07:12 PMMessage Edited by AllenM on 11-24-2009 07:22 PM[edit: Fixed subject.]Message Edited by shannons on 11-25-2009 12:25 PM
File Attachment: 
Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32

Replies

Kudos0

Re: NU System Health LOW Temporary Solution

Hi Everyone,

Chances are that with Issue #3 described in my initial post, this error will repeatedly show up in Registry Scan results even after doing a successful clean operation. I do not believe this to be a problem with Norton Utilities because the JAVA application is adding entries to the registry referring to a file which does NOT exist.

If you have a problem where the main Norton Utilities window is showing that System Health is Low with a message to scan your registry and if this repeatedly comes up even after doing a clean on your registry, you may be affected by this problem.

To confirm for sure if you are affected by this problem please do the following: from the Main Norton Utilities window, please select Optimize on the left pane. Then click on Clean your Registry on the right hand pane. When the scan results page comes up, please double click on any one of the entries shown on the right. This will expand the items found by the scan, allowing you to see details of each error.

If any of the entries refers to a file called jp2iexp.dll you will likely be affected by this problem, which is that the Registry Scan will keep finding the same error some time after doing a successful clean.

You can have Norton Utilities ignore this particular error by right clicking on any entry in the list which refers to jp2iexp.dll and selecting Add value to ignore list. Note that you do not have to do this for each entry referring to this file, it only needs to be done on just one entry. I have attached an image to this thread to illustrate this.

After choosing Add Value to ignore list you need to click on Repair near the bottom right. This is a very important step because the ignore action will not be saved until you have clicked on repair.

This will prevent Norton Utilities from repeatedly finding this same error during a Registry Scan.

Please let me know if any of this is not clear.

Allen

Message Edited by AllenM on 11-25-2009 10:08 AMMessage Edited by AllenM on 11-25-2009 10:10 AM[edit: Fixed subject.]Message Edited by shannons on 11-25-2009 12:24 PM
Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32

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