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Kudos0

NU w/backup --- deleting entire backup

Trying to delete all backups from my online storage. Even in browser view, this has been an exceedingly slow & tedious endeavor ... perhaps impossible. Even after I purge a PC, it still shows as space used. My active PCs show no option for deleting. Surely there is a better way that Norton can handle this.

Can it be wiped clean server side and start anew?

Barring that, can I have my subscription [700+ days remaining] switched to NU ONLY? Very disappointed with the backup feature. If this is how it is going to be, I would prefer to use iDrive or another specialty software product.

Thank you for any assistance.

Replies

Kudos0

Re: NU w/backup --- deleting entire backup

Hi richfed.

Sorry to hear of your disappointment with the online backup.

I am assuming that your reference to NU is to Norton Utilities.  If this is wrong skip to the bottom of this reply.

I have never used Norton Utilities with backup (in fact I was not aware that it was currently offered as an option) so cannot be sure of exactly how it works but I will see if I can help.

If you look at Windows Explorer do you see that "Norton Backup Drive" listed there?  If so, when you look in it do you see your online backups?  If you see that you could try right clicking and choosing "Delete".  If that does not work let us know and we can see if we can come up with some other ideas.

What is not clear to me is why you are trying to delete the backup in the first place.  Do you want to do a new backup but are finding that there is insufficient space?  Or is there a worrying nag that you have not recently performed a backup?

If you are serious about changing over from Norton Utilities with Backup to Norton Utilities only then you could always contact the free Norton 24 hrs Chat link and ask if they could change the subscription over.

However if your reference to NU w/backup was actually meant to refer to Norton Security with Backup (normally called NSBU or NSwB) then I would point out that the number of licences is normally different for NSBU and just NS, with NS normally having less licenses.  

If you are using NSBU then you can always turn off the backup feature by just going to "Settings" on the opening screen and un-checking the "Backup" option box.

Mike
Kudos0

Re: NU w/backup --- deleting entire backup

Oh jeez ... yes, I meant NORTON SECURITY WITH BACKUP. Don't know what I was thinking. NU = NS in all references above. Thanks for pointing that out!

Kudos0

Re: NU w/backup --- deleting entire backup

Hi richfed.

No problem with the NU-NS confusion.  

Did my other comments help?

Mike
Kudos0

Re: NU w/backup --- deleting entire backup

As for reason -- space considerations.

First of all, when I go to the browser view, I see backups from machines I no longer use [from prior Norton Online Backup stand-alone]; not a lot of space used, but some. When I try to purge, it goes through the motions, but when all is said and done, they are still showing as there.

Secondly, I had to completely refresh my PC a couple of times. Each time, NS creates a duplicate backup, even though I rename it from "Default" to what I want it to be. Rather than syncing the existing backup with my restored PC [of the same name], it creates a new backup - so, I ended up with 3 backups of the same name and content.

Thirdly, NS backs up much extraneous stuff. I know I could use the context menu to not have stuff backed-up, but what a tedious chore. For example, I have no need for the Public folders to backup up. I use Pinnacle Studio which puts tons of images in there and Norton, by default, backs them up. I have them "backed-up" on the installation disk. Same issue with many other programs.

Basically, all I need backed up are my User Folders - Documents, Pictures, Videos, Music, and Downloads. At least as far as I can tell, NS w/backup makes you jump through hoops to get this very simple backup set.

I did use your suggestion, Andmike, and located the Norton Drive in Windows Explorer - that was a much easier way to go about deletion. Thank you. However, I still see my non-existent PC backups showing up in Browser View.

I just want simplicity. :-)

Kudos0

Re: NU w/backup --- deleting entire backup

Hello again richfed.

Thanks for that clear explanation.

Maybe we can discuss how to just back up what you want later.  Let us concentrate on getting rid of unwanted backups for now.

You say that you went through the Windows Explorer; Norton Backup Drive; Delete option.  But that you can still see the relevant backup sets in "Browser View".  Can I ask you to leave the thing over night and make sure that you reboot your computer and then see if they still show up in "Browser View".  If they do, when you come back please explain what "Browser View" is.

How many backup sets do you want to get rid of?

Mike
Kudos0

Re: NU w/backup --- deleting entire backup

Browser View: In NU ---> Backup ---> Restore Files ---> There is a link on the Restore page in NS up toward the upper left that reads: "Restore Online backup using a browser" -- Clicking on that opens IE, or whatever, and brings you to your online backup log-in. Once in, you can see all your backups for every machine and you can restore, download [a file], email, or purge. I believe this is a carry over from the standalone Online Backup, but, I can see my NS backups there as well, though the "purge" option is not there for those.

Anyway, after following your instructions, my current duplicated backups are indeed gone. Using Windows Explorer made that part very simple. I still, though, have multiple backups showing from laptop and desktop I no longer have. I keep "purging" them, but when all is done they show the same space used. The icons for those drives are faded out - maybe that indicates they are not taking space. I don't know.

I have NS backup off right now [the backup feature only, I mean] - will wait to have my backup options sorted out before trying it again. Using NS's default options, or even tinkering with them just a bit, allows much more than I need to be backed up.

Kudos0

Re: NU w/backup --- deleting entire backup

When you say 

 I still, though, have multiple backups showing from laptop and desktop I no longer have. I keep "purging" them, but when all is done they show the same space used. The icons for those drives are faded out - maybe that indicates they are not taking space. 

Where are you seeing these?  In the Norton Backup Drive or in the Online Browser?  If you can see them in the Norton Backup Drive try deleting them.  

Where are you reading the "space used" figure from?  Are you reading it for each of the backup sets or the total space used?

How many of these old unwanted backups do you have?

Mike
Kudos0

Re: NU w/backup --- deleting entire backup

  • Not seeing them in the Norton Backup Drive; ONLY visible in the Online Browser.
  • Next to the backup set - viewable online - is the amount of space being used by that backup. One, I think, is 3.11 GB, the others are rather minimal.
  • 4
Kudos0

Re: NU w/backup --- deleting entire backup

You have me puzzled richfed.

I was not aware that one could see backups in the Norton Online Browser that were not visible through the Norton Backup drive.  Also when I look at my backups through the Norton Online Browser the only size figure I see is at the top right and that is the total of my available online storage and the % used.  Do you see that figure and does the % seem to include the 3.11 GB and the 3 other minimal old backups?

What software did you use to create these old backups?  Was it N360 or Norton Online Backup or something else?

One final thought before I sign off for a while.  Try turning on the backup features in NSBU and then look again in the Norton Backup Drive.  It probably will not make a difference but it might just. 

Mike
Kudos0

Re: NU w/backup --- deleting entire backup

The backup sets that are only visible online were made with Norton Online Backup [subscription expired]. I, too, am/was perplexed as to why my current backups, made with Norton Security w/ Backup were in that same place.

As for the space used, perhaps a screenshot would help. The 4 that are grayed out were uploaded with Norton Online Backup and are no longer in use. The other is my girlfriend's PC, made with NSwB, and still active. I assume that the 25% of space used is from that PC ... but not sure if the other 4 are figured in.

Kudos0

Re: NU w/backup --- deleting entire backup

Thanks for that richfed.  That was really helpful and the fact that the backups were not created by N360 or NSBU is probably the reason why they are not shown in the Norton Backup Drive.

The first thing I note it that you have a lot of backup space available at 89 GB which is more than I would normally expect for a normal NSBU license.  I suspect that somehow you have carried over an old allowance possibly related to the old NOBU backups.  So maybe the old backups have in fact given you extra space rather than taken it away....  What do you think?

If this is so then I would not press to get the old sets removed completely.

When you say that you have purged these old backups, can you confirm that after selecting "Purge Files" you get the option to select files and folders.  If you do then just select the highest folders and they should go.... unless the fact that you no longer have a NOBU license is inhibiting this.

Mike
Kudos0

Re: NU w/backup --- deleting entire backup

No ... I have already deleted the 3 backups on the Norton Backup Drive that were duplicates of one another due to system restores.

As I have said, Purging seems like it is doing something and comes back with a message they were, indeed, purged, but then everything still looks - and acts - the same.

Kudos0

Re: NU w/backup --- deleting entire backup

Well I think this looks odd but as I say you seem to have plenty of space and so personally I would not worry about those old unwanted backups.  In theory they should self destruct 60 days after your NOBU license expires but maybe in your case they have a longer shelf life.  But do you need to worry?

If you really want to get rid of them then I would suggest that you get in touch with Norton staff via the free 24 hrs Internet Chat link.  But then maybe the extra storage (upon which you do not seem to have commented) may also vanish.

So that seems to get me to the end of the line over the old sticky backups, do you want any advice about using NSBU for backup purposes?  If so could you tell me what you would like to do with it?

Mike
Kudos0

Re: NU w/backup --- deleting entire backup

Thank you for all your help, Andmike!

Really, though, I feel that the whole backup process needs to be streamlined for efficiency.If one just chooses the default backup, I think that the average user gets much stuff backed up that doesn't need to be. It seems cumbersome to have to go through and unchecked dozens of boxes [it doesn't seem like an unchecked of a parent folder takes out all the folders in its tree - I could be wrong]. Right-clicking to get to the context menu is good for incidental  adjustment, but would also be cumbersome to set your whole backup that way.

With Windows 8.1, you get File History for a backup locally. Should you need access from another computer, or if the house burns down, OneDrive still has your documents & photos, at least, in a safe place where you can retrieve them. NSwB needs to focus on picking up where Windows leaves off ... or, maybe even working with Windows and giving an option to avoid multiple online backups from the different sources or providing options to shut them off [similar to Security Center preventing 2 Firewalls to run]. I don't know.

I guess, my overall assessment is that it is just plain clunky. Or, I'm a dumda--. I see where Vipre has partnered with Carbonite. That may be a way to go for Norton.

Kudos0

Re: NU w/backup --- deleting entire backup

Hi richfed.

Sorry that you feel that the Norton backup offering is so poor.  If you have specific suggestions as to how to improve it you might like to post them in the Product Suggestions Forum.

If there is anything else you think I might help you with.  Just ask.

Mike

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