• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

number of downloads is wrong

I recently purchased Norton Security Deluxe for 2 years. It can be downloaded on 5 devices. 

I immediately installed it on the first device with no problem. I had the download link emailed to my second computer ~ which had another security software (another company) installed. When I opened the emailed download link, and installed the Norton software, my computer crashed. I also had many issues & my computer was barely running. I used Norton Chat several times while I was having these issues. We decided there was a problem that needed to be addressed before I could use Norton. So, I uninstalled Norton & re-installed my old software.

I have now resolved all of the issues I was having with the computer, and was ready to re-install the Norton. When I tried to use the download link in my email, it had expired. So, I requested another one. I have now installed the Norton software, with no problems.

When I went to my account, it says that I have installed this on 3 devices now. It's only on 2 devices. HOW DO I GET THAT NUMBER CHANGED TO 2? It only shows 2 devices ~ but 3 downloads. I will probably need these 3 remaining downloads in the next 2 years!

THANKS!

Replies

Kudos0

Re: number of downloads is wrong

Hi. Before installing Norton you should always uninstall any previous antivirus software, using the removal tool from that company.

Then you can go to your Norton account and under devices, check how many have been used.

Clicking on the garbage can icon on an unused device will release another seat to be used, and you can then download to your other devices.

That gives you a preactivated copy of the latest version, and as you are aware you can download as before, using the email link on that device. Hope that helps.

Windows 10 Home X 64 Norton Security Premium Current
Kudos1 Stats

Re: number of downloads is wrong

Also while in your account, check the Services tab. That is the one that will show the number of installs you have left on your current active subscription.

Sometimes older entries will remain in your Devices tab. I recently reset my laptop and was reinstalling Norton. I also changed my Windows install from Home to Pro. All these showed up in the Devices tab, but only one system showed in the Services tab. I just removed the extra Devices entries as noted by F 4 E above.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: number of downloads is wrong

THANK YOU!

I think everything is straightened out for me now. It WAS a discrepancy in the Services tab & the Devices tab.  

Again, thank you for your help!

Kudos0

Re: number of downloads is wrong

Thanks for letting us know.

Windows 10 Home X 64 Norton Security Premium Current

This thread is closed from further comment. Please visit the forum to start a new thread.