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Kudos0

Observation - Possible Forum editor bug?

Several times now I've experienced the situation that when pasting a valid URL inline with other text (instead of inserting it on a separate line) that a trailing space (" ") will be added to the hyperlink applied by the editor.  Example; inserting a URL such as    "http://www.norton.com/latestnsbu"    gets a hyperlink applied of    "www.norton.com/latestnsbu "   which if left untested/unverified creates a confusion problem for readers clicking the URL (and one which must be caught and corrected before the edit timer on the posting counts down to zero...)  Note too that this does not seem to occur consistently, but I notice its occurrence more often when using the Windows Clipboard to copy URLs from IE and paste them into the forum editor running in FF.

Kind regards,

John

Replies

Kudos0

Re: Observation - Possible Forum editor bug?

Are you sure this is a bug?

In some forums I support in if you paste a URL into a message and it does not have a trailing space then it does not work even if shown in the usual different color.

Similarly if you make a live link and the URL does not have a trailing space, it won't work.

I don't know enough (like nothing) about HTML or web age design to know what is needed and when but could this be due to the HTML use of nonbreaking spaces at the end of the line?

Hugh
Kudos0

Re: Observation - Possible Forum editor bug?

Nope - I'm not sure at all Hugh...

But it is inconsistent from one occasion to the next (and I'm still searching for a common/repeatable cause/factor) - but it always appears visually correct in the message post - it's just the (presumably editor assigned)  (un-shown/invisible) hyperlink value that sometimes is/gets broken and always is due (when checked) to the addition of a trailing space as part of the passed meta-text) which then in-turn causes a navigation fault when the link is clicked and the subsequent DNS look-up fails.

Cheers!

John

Kudos0

Re: Observation - Possible Forum editor bug?

I was having some web difficulties yesterday that the WIndows Troubleshooter indicated were due to failure to resolve DNS (I think it was) that I resolved by restarting to my desktop instead of Fast User Switching from my wife's.

And currently I can't log into CompuServe from my desktop but get a 404 error

So perhaps there are some problems -- Windows Updates?

I'm using Windows 7 Home Premium 32 bit and IE11 with very recent installation of Feb Updates, not the originals ....

I think I may look for a MS Fixit tool .....

Hugh
Kudos0

Re: Observation - Possible Forum editor bug?

Hugh, this is probably unrelated, but I remember reading a while back that the Fast User Switching option in Windows can cause problems. What kind ? No idea, as I don't use it. 

Windows 10 Home X 64
Kudos0

Re: Observation - Possible Forum editor bug?

F4E:

Hugh, this is probably unrelated, but I remember reading a while back that the Fast User Switching option in Windows can cause problems. What kind ? No idea, as I don't use it. 

I don't think that is the case with Windows 7 and certainly not if you don't use a hybrid function which could perhaps result in data being picked from the wrong user files?

If it is a potential problem with Windows 7 32 bit it's relatively recent and perhaps due to some Windows Update.

Practically speaking the problem I mentioned does not happen often since I'm nearly always first to boot up and go to the website in question .....

The DNS error notice is very recent.

Hugh
Kudos0

Re: Observation - Possible Forum editor bug?

Thanks for the thoughts guys, but I don't think any of this applies to the problem -

The fact remains that if you re-edit the post and use the link tool (button on the editor window toolbar) to re-check the non-working Hyperlink you'll quickly see that the value assigned to it (originally by the editor) is incorrect (having an added trailing ASCII space character).  I suppose that some DNS resolvers may automatically discard the extra space and thereby manage to effectively resolve to a proper website IP, while others may use the trailing space as part of the text-string domain lookup action (and therefore yield an invalid match error).

FWIW, My default DNS resolver is assigned to the Level-A Symantec/Norton ConnectSafe DNS resolver servers.  Perhaps some of which may be configured slightly differently from one another (surely not intentionally) thereby creating a luck-of-draw situation, so-to-speak?  Even if so, only a Norton/Symantec Emp would be in a position to answer a question like that definitively.  Also - If the assigned hyperlink is edited and corrected (using the editor's link button) and trailing space is deleted, and the message saved, then the previously erroneous link then works without further issue.

I'm still trying to figure out the causation circumstances under which this happens in the first place (when using the message editor) ...

Cheers!

John

Kudos1 Stats

Re: Observation - Possible Forum editor bug?

It is not just you John. I have seen the same thing in a number of posts where the link is placed inline. When you click on the link, it does show the %20 code for a space.

I have seen it happen to links I used in the past. I now know about this and just make sure the link is on a separate line, or at the end of a line, and just hit the 'enter' key to finish the post from a new line.

Things happen. Export/Backup your Norton Password Manager data.
Kudos1 Stats

Re: Observation - Possible Forum editor bug?

FWIW, the only time I use the link tool on the editing toolbar is when I want to highlight a word or sentence.  Example

If I'm just posting a link I just paste it straight into the thread like this  -  https://community.norton.com/en/forums -  which seems to do what I need.

From your example I just write / type www.norton.com/latestnsbu .

Cheers,
Dave

A little bit of knowledge is... well a little bit of knowledge.
Kudos1 Stats

Re: Observation - Possible Forum editor bug?

Peter, Dave - Kudos to you both...

Peter - Thanks for confirming the issue!  As earlier stated, I've found it (for me) to be a more-common occurrence when I perform a copy/paste between differing web browsers -  clipboard copy a link reference from one browser (IE) and clipboard paste into a different browser (FF), the locus of which being a forum editor entry activity (session)...

Dave - Your pasted "forums link" example is excellent since it's underlying hyperlink is broken (due to the added trailing space) which was assigned to it by the forum editor... 

FWIW, The only time I use the forum editor's link tool is to fix a pasted link that the editor previously borked, assuming I manage to catch it before the countdown timer expires... 

Cheers!

John

Kudos0

Re: Observation - Possible Forum editor bug?

John, I could of swore all links worked when posted but maybe not.

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Observation - Possible Forum editor bug?

Exactly my point Dave - They (undoubtedly) were working links when you pasted them into the message - but then the forum editor worked its magic on them and "transformed them" into non-working links...  Further to this random occurring alteration issue is that you simply cannot know about it having happened until the message actually posts "goes live" onto the forum thread.  Then there's the secondary exacerbation that occurs if there's a long moderation delay...and by then (when it finally posts) it's just plain broken (the hyperlink, that is) with no way of going back and correcting it (unless you're a forum moderator)...

Cheers!

John

Kudos0

Re: Observation - Possible Forum editor bug?

Hello

Now I see what you mean. If you hover your cursor over the link, the bad link isn't working cause the underlining of the link is longer than the link even though the link was just pasted into the editor by Krusty. I can't see anything actually wrong with the link with my bad eyes without holding my cursor over it. So this could happen without using the link symbol in the editor?

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Observation - Possible Forum editor bug?

Hi Flo -

Yes - It certainly seems that direct pastes of web links into the Forum editor's HTML based WYSIWYG implementation (that for these cases is not really managing to fully pull off the goal of being truly WYSIWYG) is the causation culprit (but not always)...

The editor seems to have a better chance of "getting it right" if the "pasted" link is done onto a separate line (by itself) - But if the paste is done inline, particularly with normal (non-link defining) text placed after it, then the editor has an improved chance of getting it wrong and goofing up the hyperlink it generates (but again - not always).

So - I'd suppose that if one were to always use the editor's "link tool" in order to create the desired weblink (with its associated "display string text" and hyperlink assignment) rather than using the simpler route of just pasting a known working weblink into the message editor, then yes, the problem (maybe) wouldn't occur...

However, having to always do this added step (of using the link tool) in order to ensure that a "functional weblink" ends up in the final posted message, is ... to my way of thinking, just a bit much, pain-wise...

Cheers!

John

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