• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos19 Stats

Offline help manger

Request ability to look at help content offline using a dual offline/online system like Microsoft did.

Norton Internet Security 2012, Windows 7 Home Premium SP1 64-bit, Internet Explorer 9Please support my ideas to have an offline/online help system similiar to Microsoft Office help or Windows help for Norton products.

Replies

Kudos0

Re: Offline help manger

Request ability to look at help content offline using a dual offline/online system like Microsoft did.

Norton Internet Security 2012, Windows 7 Home Premium SP1 64-bit, Internet Explorer 9Please support my ideas to have an offline/online help system similiar to Microsoft Office help or Windows help for Norton products.
Kudos3 Stats

Re: Offline help manger

Please make at least offline balloon tip for configurate settings.
Kudos2 Stats

Re: Offline help manger

Hi DarkSta:

Kudos for posting this suggestion.  One of the reasons I'm hesitating to upgrade to NIS 2012 is the lack of offline help.  I have a slow metered Internet connection and don't want to be connecting to the web every time I need to read a help file.

I suspect part of the reason that there's so much confusion about some of the new features in NIS 2012 in the forum is that people no longer have access to offline help.

-----------

Windows Vista Home Premium 32-bit SP2 * NIS 2011 v. 18.6.0.29 * IE 9.0 * Firefox 6.0.0
HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400 GS

Kudos1 Stats

Re: Offline help manger

It doesn't bother me but I do think it would be useful for a lot of users.

Mitka

"Life opens up when you do." - Procter & Gamble
Kudos1 Stats

Re: Offline help manger

I think this is an excellent suggestion, and I too would like to see this added.

Kudos1 Stats

Re: Offline help manger

The new online help system is far to slow. Simply return to the 2011 offline help system is all that is required. That worked really well so why change it.

ASRock Z77 Extreme4 • Windows 7 Home x32 • Norton Internet Security 2012 • Firefox 22 • NoScript • Opera 12 • Site Advisor • Minimem • Sandboxie • Malwarebytes Free • CCleaner • WinPatrol • TuneUp Utilities 2012 • UltraFileSearch.
Kudos1 Stats

Re: Offline help manger

The 'new' in-program help (Support > Help) is nothing more than a link to the online bot ("Nathan"). Users deserve real in-program help, as in v2011, v2010....v19xx...

The in-program help file in NIS and NAV 2011 was informative and helpful. Please bring it back in 2012.

Kudos1 Stats

Re: Offline help manger

Yes. I agree. The help should be offline file(s).

Kudos1 Stats

Re: Offline help manger

the online help is a pain.

Cheers, Jo Graduate of the WTT Classroom
Kudos4 Stats

Re: Offline help manger

- Online help won't work if one is knocked offline and trying to figure out why/cleanup

- Online help requires a browser, which may also not be working properly during a crisis

- Online help is slow

- Online help has no index/contents to navigate

- Online help has "Search Support" rather than just searching help

An abbreviated tooltip when hovering over the square "?" would be nice but needs a "Click the {? icon} for more information..." included, lest anyone think the tooltip was the only help available.

Win10x64pro; 4.2GHz Sandy Bridge; 8GB DDR3-2133; Gigabyte Z68XP-UD4, 2xGTX580 SLI; Samsung 850 EVO; WD 2002FAEX; Seagate 2TB LP
Kudos1 Stats

Re: Offline help manger

The only time I have needed help was when away and was unable to get internet connexion.  I needed to see if NIS was the cause, on line help was clearly totally usless!

Kudos0

Re: Offline help manger

I EMPHATICALLY SUPPORT THIS REQUEST.  To only be able to find help while connected to the internet is highly inconvenient and just plain crazy.  Lots of viruses and other problems PREVENT internet access.  Besides, every little funky program and its brother have onboard help, the idea that Norton 2012 lacks it is mind-boggling.  I bought it for my nephew who needs a set & forget, but the program has a zillion settings/options/things to understand for the more advanced user, and I'll be darned if I'll put it on any of MY computers if I have to RTFM or access/search the web every time I have a question.

Kudos0

Re: Offline help manger

On a less annoyed note, I do like the program and the community help here is FANTASTIC!  I've spent half the day just browsing around...shhhhhh  don't tell the housekeeping police.

Kudos2 Stats

Re: Offline help manger

Will the Offline help manager come with Norton 2013 products?

Cheers, Jo Graduate of the WTT Classroom
Kudos1 Stats

Re: Offline help manger

I also agree that Norton 2013 products should have offline help.
Kudos0

Re: Offline help manger

tbalint444444 unfortunatly Norton 2013 beta have online help, but i wanted offline help, like in Norton 2011