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Kudos0

Old 360 Backup Sets

On the nobu.backup.com online backup page, I can see several computers names from old Norton 360 backup sets. They have no files in them, but I can't delete them from the page and they do not shop up in the 360 Backup interface in the Delete Backuip Set section.

How can I remove those older computer backup sets?

Corey

Replies

Kudos0

Re: Old 360 Backup Sets

Also, Norton Connect on my Android phone (Motorola Razr Maxx) will not show my backup set. When I login, it says "No Backed Up Computers."

Corey
Kudos0

Re: Old 360 Backup Sets

Hello

If they still exist send me a private message with the following info:

  • The email address tied to your account.
  • The specific set names you wish to have retained or verify you want all of them removed.

It won't purge any physical data - just remove the web access to those sets.

As for Norton Connect - it will only show sets if you use Norton Online Backup. It will not work if you are only using Norton 360.

Kudos0

Re: Old 360 Backup Sets

I just sent you a PM with the backup sets I need removed.

Also, does Symantec plan on releasing an app for Android that will provide file syncing with the Norton backup and Norton 360 backup data?

Corey
Kudos0

Re: Old 360 Backup Sets

I have your message. All I need is account details. Once I have that we can get a ticket in to remove the sets you don't want.

Kudos0

Re: Old 360 Backup Sets

i would be interested in this solution also because months back i was told by norton chat that if they were created through norton 360 then these shortcuts/icons cant be deleted?i responded to a similiar thread here.has something with this changed and now these shortcuts/icons can be deleted?

http://community.norton.com/t5/Norton-Online-Backup/Backup-360-v6-remove-old-sets-from-NORTON-site/m-p/685521#M1002

Kudos0

Re: Old 360 Backup Sets

Hi brihy1

Send me the same info I requested from the other customer earlier in the thread and we can get it sorted out for you.

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