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Kudos0

older verion message loop

When attempt to extend time on account, get msg I have an older version, downloaded newer version, restarted, and upon reattempt get SAME MESSAGE.  Please let me know if there is a patch or workaround.  Any assistance is appreciated!  Steps to duplicate below:

version: Norton Safety Minder  2.0.0.42

OS: Windows XP SP3

Steps to duplicate:

1. Log into https://onlinefamily.norton.com/familysafety/loginStart.fs

2. Click Settings

3. Click  GO button on Setting section

Expectation: Go to the section to change time

Actual: Repeatedly receive msg below, have followed instructions to install and restarted.  Using X in upper right hand corner of PUW closes window and returns to settings page.  Cannot proceed to change time.

Your children are online. You’re in the loop.

You are using an older version of Norton Safety Minder on the following computers:

  • main

You need to download the latest version of Norton Safety Minder and upgrade each of your child’s computer. To install the latest version of Norton Safety Minder, on your child’s computer, go to http://onlinefamily.norton.com. At the bottom right of the Web site, click "DOWNLOAD NORTON SAFETY MINDER" and install it on the child’s computer.

DOWNLOAD NORTON SAFETY MINDER
CLICK HERE TO INSTALL MAC VERSION

Norton Safety Minder for Mac is available in English, French, German, Italian, and Japanese.

P.S. I have also tried extending time by right-clicking the paw icon in the taskbar and selecting Edit Accounts, but after logging in and clicking OK on the "How does your family log in?" window, the window closes and nothing happens. 

Replies

Kudos0

Re: older verion message loop

When attempt to extend time on account, get msg I have an older version, downloaded newer version, restarted, and upon reattempt get SAME MESSAGE.  Please let me know if there is a patch or workaround.  Any assistance is appreciated!  Steps to duplicate below:

version: Norton Safety Minder  2.0.0.42

OS: Windows XP SP3

Steps to duplicate:

1. Log into https://onlinefamily.norton.com/familysafety/loginStart.fs

2. Click Settings

3. Click  GO button on Setting section

Expectation: Go to the section to change time

Actual: Repeatedly receive msg below, have followed instructions to install and restarted.  Using X in upper right hand corner of PUW closes window and returns to settings page.  Cannot proceed to change time.

Your children are online. You’re in the loop.

You are using an older version of Norton Safety Minder on the following computers:

  • main

You need to download the latest version of Norton Safety Minder and upgrade each of your child’s computer. To install the latest version of Norton Safety Minder, on your child’s computer, go to http://onlinefamily.norton.com. At the bottom right of the Web site, click "DOWNLOAD NORTON SAFETY MINDER" and install it on the child’s computer.

DOWNLOAD NORTON SAFETY MINDER
CLICK HERE TO INSTALL MAC VERSION

Norton Safety Minder for Mac is available in English, French, German, Italian, and Japanese.

P.S. I have also tried extending time by right-clicking the paw icon in the taskbar and selecting Edit Accounts, but after logging in and clicking OK on the "How does your family log in?" window, the window closes and nothing happens. 

Kudos0

Re: older verion message loop

I am having the same problem and I am running windows xp Media Center Version SP 3.  It was working for a couple of days and then it quit working on this computer.  It is still running fine on my laptop with Windows 7.

Kudos1 Stats

Re: older verion message loop

Please do the following 1. Log into the onlinefamily.norton.com 2. Go to Settings>Profile 3. Make sure that the only computers that show up on this screen is the computer name you gave your child's name on the last installation you did 4. If there are others, remove the computers.
Kudos1 Stats

Re: older verion message loop

Please do the following 1. Log into the onlinefamily.norton.com 2. Go to Settings>Profile 3. Make sure that the only computers that show up on this screen is the computer name you gave your child's name on the last installation you did 4. If there are others, remove the computers.
Kudos0

Re: older verion message loop

jose_reyes:

I have the same problem as the other folks.  I can successfully run the download, but when i restart the computer and try to go to the Time settings for one of my children, it tells me that the computer name "XP" is running an old version and needs to be updated.  I am only running SafetyMinder on this computer.  Each person in the family has their own user account and login.

As you suggested, I go to Settings>Profile. I only see the one computer "XP". 

The only way I was able to fix it was to uninstall NSM (so that it was removed from all user accounts) and re-install it. 

What a pain!

Kudos1 Stats

Re: older verion message loop

Yes, I was asking that when you run into this situation to go into the Settings>Profile to remove the Original machine name there.
Kudos1 Stats

Re: older verion message loop

Thanks for the posts.  It's a known issue and the QA and development team are working on it actively.  Below is a workaround for the issue.

If you see the message as shown in the screen shot on the Settings –> Time screen after you download the latest Norton Safety Minder, please do the following to continue to use the program.  

Go to Settings -> Profile and click on the “Remove computer” link for the PC (in this case, the PC name is “Support PC”).

Thanks Katie
Kudos0

Re: older verion message loop

THANK YOU! I removed the "Main" computer profile and left my son's only and I was able to get to the setting and change his time frames.  THANK YOU THANK YOU!

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