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Kudos0

One of 3 Backup Sets not visible

I have a USB drive (I:)used as backup. I have made 3 backup directoies on that drive. The file dates are 2014, 2017, and 2019. My C: (OS and programs) and D: (data) drive totally crash. Replaced bad drives with new one for C; and D:.  Restored C using system image that was on I:. Runing Norton backup, Norton only see the 2014 and 2017 backup files, not the 2019 which of couse is the one I need.

After restoring C, I ran windows update until no more updates were available. I updated Norton until no more updates were available.  I am currently copying the I: 2019 Norton backup file to D in hopes Norton will see it.  It is taking hours to do this and is in progress

Any other Suggestons?