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Kudos0

One of my kids is disabling Norton Online monitoring and I don't know how.

I see numerous messages on this topic. My question: if my kid does not have administrative privileges for his computer login, it is safe to assume the "XXXXX has disabled Norton Safety Minder" messages are "false alarms", and the monitoring activity is still taking place after I receive this e-mail alert?

If I change from monitor mode to restrict access to certain sites mode, would the restrictions remain in effect even if I get this message? (Again, assuming no access to administrative login and kid didn't crack my password:-)

Replies

Kudos0

Re: One of my kids is disabling Norton Online monitoring and I don't know how.

well id have to check his keystrokes to see how he did it but im thinking.....if he is gaming on it he is disabiling your firewall and ur basic security settings that slow games up.

Kudos0

Re: One of my kids is disabling Norton Online monitoring and I don't know how.

Hi wsugas,

Besides the non-administrative rights, please also make sure the children don't know the password for your Norton Online Family account.

Also, make sure you have the latest Norton Safety Minder on the PC(s).  The latest version is 2.1.0.37.

After you receive the disabled Norton Safety Minder message,  do you still see the online activities get recorded, for example, Web activities?  You can check them at Activity -> Web.

You asked: "If I change from monitor mode to restrict access to certain sites mode, would the restrictions remain in effect even if I get this message?"  --- It shouldn't make any difference.

Thanks,

Katie

Thanks Katie
Kudos0

Re: One of my kids is disabling Norton Online monitoring and I don't know how.

I'll check this out, Katie (version of Norton Safety Minder) . I am quite certain they have not cracked my firewall settings (password protected via NIS and on my router) or my Norton online account password.

Kudos0

Re: One of my kids is disabling Norton Online monitoring and I don't know how.

One of my kids was staying on longer than allowed. He did something in the task manager but I am not sure if he disabled the program or stopped a process.  His web activity was still restricted after that but the time restriction did not work.

As a temporary fix I have changed the security settings on taskmgr.exe so that all my children are denied access to the windows task manager.

Kudos0

Re: One of my kids is disabling Norton Online monitoring and I don't know how.

I'm getting this quite frequently too so I logged in to my kids account and just started browsing as normal, e.g. checking my email, online shopping, etc. Sure enough, I received an email saying that the browser plugin was disabled by my kid (whose account I was logged in as). I know I did not do anything to disable the plug in and as far as I could tell, everything was working properly as it still recorded the history properly. It seems like it's a false alarm bug with Norton's online family software. Does anybody from Norton have any input on this??

Kudos0

Re: One of my kids is disabling Norton Online monitoring and I don't know how.

Hi bgduncan,

Please make sure the Norton Safety Minder Add-ons is enabled  (e.g.  for IE, you can check it at  Internet Explorer/Tools/Add-ons).

Thanks,

Katie

Thanks Katie

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