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One works, one doesnt
My sons had Win8 laptops for Christmas and I have installed Norton Family (several times). One laptop seems to consistently reject NF and the other works fine with it. NF appears to run (it announces itself at start-up and appears in the task manager), when asked to update the house rules it says it has done so, but when you click to view house rules there is nothing there, no web sites are blocked and there are no usage statistics reported back. Yes, I have tried uninstalling and reinstalling. Yes, I am doing that whilst logged in on his non-admin user account. This has happened several times since Christmas and in between the system works fine. Why does it stop working every now and then and what can I do to stop it, or more accurately get it going again?