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Kudos0

One works, one doesnt

My sons had Win8 laptops for Christmas and I have installed Norton Family (several times).  One laptop seems to consistently reject NF and the other works fine with it. NF appears to run (it announces itself at start-up and appears in the task manager), when asked to update the house rules it says it has done so, but when you click to view house rules there is nothing there, no web sites are blocked and there are no usage statistics reported back. Yes, I have tried uninstalling and reinstalling. Yes, I am doing that whilst logged in on his non-admin user account.  This has happened several times since Christmas and in between the system works fine. Why does it stop working every now and then and what can I do to stop it, or more accurately get it going again?

Nevil

Replies

Kudos0

Re: One works, one doesnt

My sons had Win8 laptops for Christmas and I have installed Norton Family (several times).  One laptop seems to consistently reject NF and the other works fine with it. NF appears to run (it announces itself at start-up and appears in the task manager), when asked to update the house rules it says it has done so, but when you click to view house rules there is nothing there, no web sites are blocked and there are no usage statistics reported back. Yes, I have tried uninstalling and reinstalling. Yes, I am doing that whilst logged in on his non-admin user account.  This has happened several times since Christmas and in between the system works fine. Why does it stop working every now and then and what can I do to stop it, or more accurately get it going again?

Nevil

Kudos0

Re: One works, one doesnt

Hi Adkinsoman,

What security product(s) do you have on the Windows 8, ex Norton 360?

Thanks,

Katie

Thanks Katie
Accepted Solution
Kudos0

Re: One works, one doesnt

Adkinsoman,

Can you please try the workaround described by another user below to see if this helps?

http://community.norton.com/t5/Norton-Family/Microsoft-visual-c-runtime-error/m-p/964711/highlight/true#M13493

Thanks,

Katie

Thanks Katie
Kudos0

Re: One works, one doesnt

I have just done the turn-off, turn-on routine and the house rules have now appeared, the time remaining clock is ticking down and a website I tried to visit against the rules was blocked so it looks like this action has worked.

FWIW I have no other security products installed on their laptops except Norton 360 and Norton Family.

Kudos0

Re: One works, one doesnt

Adkinsoman,

Thanks for the update.

Thanks,

Katie

Thanks Katie

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