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Kudos0

online backup fails all the time

About a month ago online backup started failing.  It has not run successfully since.

Sometimes it completes but hangs at the end.  Sometimes it fails at about 10%.

The only message is: "There is a backup problem. Make sure the destination drive or device is connected and then try again."

Replies

Kudos0

Re: online backup fails all the time

About a month ago online backup started failing.  It has not run successfully since.

Sometimes it completes but hangs at the end.  Sometimes it fails at about 10%.

The only message is: "There is a backup problem. Make sure the destination drive or device is connected and then try again."

Kudos0

Re: online backup fails all the time

There may be an issue with your product key or account. Please contact chat support at www.norton.com/chat so they can take a look. Let me know if they aren't able to resolve it. 

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