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Kudos0

online backup stalls at storage calculation stage

I have just installed Online Backup. The first step program does is to calculate storage.I have scanning going on for 48 hours with no files registered as being scanned. No other meaningful activity has occurred. Should I close out and start again?

Replies

Kudos0

Re: online backup stalls at storage calculation stage

I have just installed Online Backup. The first step program does is to calculate storage.I have scanning going on for 48 hours with no files registered as being scanned. No other meaningful activity has occurred. Should I close out and start again?

Kudos0

Re: online backup stalls at storage calculation stage

Hello

Unless you have quite a lot of data it shouldn't be running for that long. If you haven't taken any action since posting go ahead and cancel it. Give the system a clean restart and then login back to the Norton Online Backup website. It should say the Computer is online. If it does, go ahead and restart the scan calculation. On average it can take a few minutes but you should see progress in a matter of moments of starting it.

If it persists provide some additional details such as the browser you're using including version and what flavor of Windows you're running.

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