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Kudos0

online family

hi can someone help

i have installed online family on bothe my girls laptop and computer the laptop is recognized in my account but the pc is not although is says it is installed.

I have tried reinstalling it but it asks me to uninstall first and when i put my email and password in it says it is not recognised.

Thanks

Karina

Replies

Kudos0

Re: online family

hi can someone help

i have installed online family on bothe my girls laptop and computer the laptop is recognized in my account but the pc is not although is says it is installed.

I have tried reinstalling it but it asks me to uninstall first and when i put my email and password in it says it is not recognised.

Thanks

Karina

Kudos0

Re: online family

Hi karinajoanne,

Please follow the two steps below to uninstall Norton Safety Minder without the program to check email and password. 

Step 1, remove your network cable

Step 2, uninstall - this will cause your system to not check the password as it will be unable to without the network

When you’re asked to enter account password during uninstalling, just type anything and click Next to finish uninstalling NSM.

For details on this, please check

http://community.norton.com/t5/OnlineFamily-Norton/Cannot-Uninstall-Saftey-Minder/m-p/117693/highlight/true#M980

Thanks,

Katie

Thanks Katie

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