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Kudos0

Online Family: Need to delete an email account; kids have to use my email to access :)

Good evening!

I am a Comcast. Customer and downloaded Online Family on my Dell Laptop I just returned to Dell (I kept the hardrive!).  I inadvertently used a new email when I loaded the Online Family on my new Dell Desktop.  I would like to delete the new email, and use the original account with my other email account.  Also, when I went to sign in on my son's account by clicking the Norton pawprint, I get the log in screen where I put in my email.  My children should be going directly online and it's not working.  Sooo How do I delete one of my email accounts and what is the proper way to have my kids log on.

HELP!

CAD

Replies

Kudos0

Re: Online Family: Need to delete an email account; kids have to use my email to access :)

Good evening!

I am a Comcast. Customer and downloaded Online Family on my Dell Laptop I just returned to Dell (I kept the hardrive!).  I inadvertently used a new email when I loaded the Online Family on my new Dell Desktop.  I would like to delete the new email, and use the original account with my other email account.  Also, when I went to sign in on my son's account by clicking the Norton pawprint, I get the log in screen where I put in my email.  My children should be going directly online and it's not working.  Sooo How do I delete one of my email accounts and what is the proper way to have my kids log on.

HELP!

CAD

Kudos0

Re: Online Family: Need to delete an email account; kids have to use my email to access :)

Hi CAD,

You said "when I went to sign in on my son's account by clicking the Norton pawprint, I get the log in screen where I put in my email".  I assume you were trying to log onto the PC as your son.  If so, you just need to log onto the PC using  your son's Windows account.  You don't need to click the NSM icon, a dog paw.

For the different email accounts issue, you can just continue to use the original email to log onto the previous account.  The new account won't have any effect on the new one.

Thanks,

Katie

Thanks Katie

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