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Kudos0

online family new installation fails

A brand new installation

I've downloaded twice, same behaviour

when I run the setup program, a window comes up saying INITIALISING with a progress circle, it vanishes, it returns for a few seconds, it vanishes again, and that's it.

I'd be grateful for any suggestions

Thanks

Replies

Kudos0

Re: online family new installation fails

A brand new installation

I've downloaded twice, same behaviour

when I run the setup program, a window comes up saying INITIALISING with a progress circle, it vanishes, it returns for a few seconds, it vanishes again, and that's it.

I'd be grateful for any suggestions

Thanks

Kudos0

Re: online family new installation fails

A few things:

what operating system?

what version of Norton Safety Minder do you have?

are you the Administrator of the system?

Matt

Kudos0

Re: online family new installation fails

Thanks

win2000

onlinefamily downloaded today

administrator rights, just checked and yes

Kudos0

Re: online family new installation fails

Hi shimself,

Thanks for your update.  The product doesn't support Windows 2000.

Please check out the link below for system requirements.

https://onlinefamily.norton.com/familysafety/help/system_requirements.jsp

Thanks,

Katie

Thanks Katie

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