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Kudos0

Online Family Norton is Not Showing Activity

Hi,

I have Online Family Norton installed on my daughter's computer.  When I log in to the website to check activity, it lists no activity since 4/22/10.  I know she has been online every day since then.  I just went on her computer & checked to make sure it's still installed.  It is & her account is still listed & it says she is protected on that computer.  We have the lastest version of the program so that is not the program.  Can you tell me why her activity is not showing & what I can do to fix this?  This is the whole reason I installed this program - so I could check her activity.  Thanks.

Replies

Kudos0

Re: Online Family Norton is Not Showing Activity

Hi,

I have Online Family Norton installed on my daughter's computer.  When I log in to the website to check activity, it lists no activity since 4/22/10.  I know she has been online every day since then.  I just went on her computer & checked to make sure it's still installed.  It is & her account is still listed & it says she is protected on that computer.  We have the lastest version of the program so that is not the program.  Can you tell me why her activity is not showing & what I can do to fix this?  This is the whole reason I installed this program - so I could check her activity.  Thanks.

Kudos0

Re: Online Family Norton is Not Showing Activity

Hi chrisandtim,

Please give non-administrative rights (Limited or Restricted) to your kid's Windows account.  If he/she has administrative rights, the kid would have the option to create a new Windows account and log onto the PC as the new user, which wouldn't get monitored.

Thanks,

Katie

Thanks Katie
Kudos0

Re: Online Family Norton is Not Showing Activity

She doesn't have administrative rights.   I am the only administrator on the computer & my account is password protected.

Kudos0

Re: Online Family Norton is Not Showing Activity

chrisandtim,

Have you tried to uninstall/reinstall Norton Safety Minder to see if it helps?

Thanks,

Katie

Thanks Katie
Kudos0

Re: Online Family Norton is Not Showing Activity

No, I haven't.  I guess I can try that - seems like that will take a lot of time.  I was hoping that there would be some solution to this.  I just installed it jusst over a week ago.....

Kudos0

Re: Online Family Norton is Not Showing Activity

chrisandtim,

It should only take a few minutes to finish uninstalling/reinstalling Norton Safety Minder.

What security product do you have on the PC?

Thanks,

Katie

Thanks Katie
Kudos0

Re: Online Family Norton is Not Showing Activity

Norton is my security software.  I didn't get around to reinstalling but all of a sudden the activity started showing up again.  Will try a reinstall if it happens again.

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