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Kudos0

Online Family: Something Went Wrong

I am currently unable to log into my Online Family account to change a few settings.

Every time I click the 'Log In' button I get a page that says: 

Something Went Wrong
Please try again
Error Description:
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

I've tried logging in using Firefox, IE and Chrome. I've also tried logging in from different networks and different computers, but I get the same error every time.

Does anyone have any suggestions?

Thanks,

Chris

Replies

Kudos0

Re: Online Family: Something Went Wrong

Hi Chris,

Please visit this link - https://family.norton.com, and check if it works fine.

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