• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

Online Family is time blocking when I don't want it to

Over one year ago I set-up Norton Online Family on all of my PC's and set time restrictions.  The shut down time was 9 p.m.  However, as my one child was working later for school projects, I attempted to lift the restrictions.  I first move the time to 10 p.m. - yet they would get blocked at 9 p.m.

finally about two months ago, I turned off the monitoring all together.  Tonight, while online, my daughter got logged off at 9 p.m.  Why is this happening?

Replies

Kudos0

Re: Online Family is time blocking when I don't want it to

Hi jrbdelaware,

After you made the changes, did you click on the UPDATE SETTINGS button to save the chance at Settings -> Time?

Please also make sure the change is applied to the child's profile, not another profile?

Thanks,

Katie

Thanks Katie
Kudos0

Re: Online Family is time blocking when I don't want it to

it's always helpful to confirm settings my  select "view time remaining" on the child's windows account which is monitored. if the settings are not what you expect after you have changed them, you can select  "update house rules" from the tray icon to get the latest rules downloaded to the machine.

Andrew D. Software Quality Assurance Engineer Symantec Corp.
Kudos0

Re: Online Family is time blocking when I don't want it to

I did click the update button, repeatily, and confirmed the account. What I was not aware of was the update house rules option until the other night. I clicked it while logged in to my profile. Is that enough or do I need to do it from her profile?
Accepted Solution
Kudos1 Stats

Re: Online Family is time blocking when I don't want it to

Hi Frnd, 

                 Sometimes the Parental Control option of the Windows Operating System (for Windows 7, Vista) may be causing the issue, as I have experienced it. So we need to check it.  You can find the option under Control Panel. Click on Start Button  and select the option Control Panel, There you can find the option Parental Controls. Under that one, you can find whether you have enabled the Parental Control for your child's User Account. Please Disable it or check the Time limitations set for that Account. Hope that will fix the issue.

Kudos0

Re: Online Family is time blocking when I don't want it to

IN084357 - Thank You Very Much!  This was exactly the cause.  I had set-up windows 7 profiles with time blocks.  Great Call!

This thread is closed from further comment. Please visit the forum to start a new thread.