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Kudos1 Stats

Online identy safe never loads -- it just cycles over and over again...never loading...

This is hard to describe, but when I try to log into Identity Safe online, it seems to get stuck in some sort of rapid loop.  It never loads, it just cycles over and over.

I'm using Windows 10 with edge.

Replies

Kudos1 Stats

Re: Online identy safe never loads -- it just cycles over and over again...never loading...

That happens to me in Chrome. I usually stop the page from loading and reload the page. Then I repeat that a couple more times, pausing a couple of secs in between each time. This seems to work for me but I would like to know if anyone has a permanent solution or what's causing it if anyone knows.

Kudos1 Stats

Re: Online identy safe never loads -- it just cycles over and over again...never loading...

The same problem in Firefox! :-( Norton what are you doing?
Kudos1 Stats

Re: Online identy safe never loads -- it just cycles over and over again...never loading...

Hello

I will notify Norton about this issue.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Online identy safe never loads -- it just cycles over and over again...never loading...

Hi @T Skaggs, @John_Smith1 & @Peter J.

Thanks for reporting an issue in Norton Community Forums. Could you please post an screen shot of the Norton Identity Safe login and is this issue still occurring? Thanks

How to post an image in the forums. 

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Online identy safe never loads -- it just cycles over and over again...never loading...

This is happening more in Chrome, at least for me but I don't use Firefox that often so I'm not sure if it's an issue there as well. The browser tab keeps flashing because it's constantly reloading, although this last time it didn't seem to go on as long and finally loaded properly a bit sooner.

Kudos0

Re: Online identy safe never loads -- it just cycles over and over again...never loading...

Kudos0

Re: Online identy safe never loads -- it just cycles over and over again...never loading...

Hi @John_Smith1, Thanks for the update. Please let us know if you are still facing this issue? 

Sunil_GA | Norton Forums Administrator | Symantec Corporation

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