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Kudos0

"Online Vault" = "Spam"?

Symantec’s incessant, unyielding insistence that their customers adopt their Online Vault "cloud storage" for all their private, personal credentials puts me mind of an old Monty Python skit about “Spam” – just substitute “Online Vault” for the word “Spam” when watching the skit and I think you’ll quickly get my point…  

http://www.youtube.com/watch?v=anwy2MPT5RE

Replies

Kudos0

Re: "Online Vault" = "Spam"?

Hi,

Online vault is definitely not a SPAM as you say, your credentials are securely stored online in an encrypted format and nobody can access your information including symantec.

Regards,

Prasanna

Kudos1 Stats

Re: "Online Vault" = "Spam"?

Hi Prasanna,

I’m sorry, but you seem to have misunderstood my meaning and my intent…

“Spam” in this context is not that which is the bane of internet emails.  Rather it’s the canned precooked meat product that has been in production by the Hormel Foods Corporation for the past 75 years:

http://en.wikipedia.org/wiki/Spam

The point of my original post is the analogy of a customer being forced to accept something that they specifically and emphatically do not wish to have foisted upon them.

Actually though, this situation of the “local vault” versus the “online vault” is more egregious since it involves taking away something “desirable” and previously provided, then substituting it with something that is “unwanted” by a significantly numbered constituency.  I also believe that this will become more and more evident as a greater number of customers switch to the 2013 products that use it.

Although there has been quite a bit of guessing and ample amounts of conjecture about the rationale for the change, we have yet to see any Symantec employee post a definitive reason for this action.  That ominous silence of course leaves us all to think that it is being done without reasonable causative justification.

And for all those who may be unfamiliar with the original Hormel namesake…

Kind regards,

John

Kudos0

Re: "Online Vault" = "Spam"?

Hi John,

Thanks for your brief explanation and I was 60% right though in my earlier post My actual intention was to support moving to Online vault and to let you know how secured it is.

Regards,

Prasanna

Kudos1 Stats

Re: "Online Vault" = "Spam"?

lol, they still don't get it...

So, just how "secured" is MY information? Are there any guarantee's by Symantec that MY information won't be compromised?

Thanks Big Brother but I'll look after myself !

Please consider reinstituting the local vault feature 

Kudos0

Re: "Online Vault" = "Spam"?


prasanna_a wrote:

Hi John,

Thanks for your brief explanation and I was 60% right though in my earlier post My actual intention was to support moving to Online vault and to let you know how secured it is.

Regards,

Prasanna


Secure indeed Prasanna,

And based on numerous (and continual) postings by your customers, so secure even the users themselves can't access their own online vaults.

I think it important also to point out that this problem is far from new, that it has been an ongoing issue for some time now.  I first encountered these "can't access online vault" and "lost my online vault content" issues during my initial testing of the NIS2012 RTM product back in late January of this year.  So now here we are, in mid September, eight and a half months later, and sadly these problems persist.

Well - Others can do as they wish, but I for one will never allow myself, my company, or our clients, to be put into a position where we are forced to rely on such "shaky" design methodology.

Kind Regards,

John

Kudos0

Re: "Online Vault" = "Spam"?

I have already purchased a new key fr my NIS2011. This means that by next October Symantec either reinstate the local vault or I move to K***** Pure 2.0 which has a local or online option.

The statement about it being secure doesn't wash with me. If it's been encrypted then it can eventually be unencrypted, or, someone can presumably wipe the whole database with enough knowledge and there are some very clever hackers out there.

Lets be careful out there !

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