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Kudos0

OnlineFamily.Norton

I am trying to set up our family accounts.  We have 1 computer with 3 users.  When I set up, the software automatically cancels out the computer for other family member and the only option left is 'Administrator'?? I know I am doing something wrong, just don't know what? Thanks!

Replies

Kudos0

Re: OnlineFamily.Norton

It seems that you need to be logged in as Administrator to load the software and add a new user for each of the three accounts already set up.
Kudos0

Re: OnlineFamily.Norton

Amy, based on the description it seems like you only have TWO "Windows" accounts on your computer.  You need to create additional windows accounts on your computer.  Here is some more information on how you can do this:

https://onlinefamily.norton.com/familysafety/help/how-to-create-windows-user-accounts.jsp

If you don't want to do this you may want to read the following article about sharing a single account with multiple users:

https://onlinefamily.norton.com/familysafety/help/help-using-common-user-account.jsp

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