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Kudos0

Ooma with Norton Core

I've used Ooma (VOIP) for my telephone provider for several years and they recommend installing their device after the modem and before the router so they can ensure QoS. After plugging in the Core I keep getting the notice that Core has been connected to another device that is routing traffic. The only solutions seem to be connecting Ooma after the Core or to set it to bridge mode which I don't think Ooma supports. I'm very reluctant to put Ooma behind Core because of all of the problems with Core dropping the internet connection. Does anybody else use Ooma or does anybody have a similar device that you have connected before Core? Do you just live with the regular notifications or is the some other solution?

Replies

Kudos0

Re: Ooma with Norton Core

Hi Obi_Hyer, I also have used Ooma for my home phone service for many years and am getting the same message from my just installed Norton Core. I tried putting Oooma after the core and giving it Qos preference from the core setup but still get the same message. I'd be curious to know where you learned that this method, or putting Ooma in bridge mode, where suggested. I'm not finding any suggestions here or on the Ooma support page. 

Kudos0

Re: Ooma with Norton Core

I found the suggestion of putting it in bridge mode when I respond to the notification in the Core app telling me about the problem. I don't believe that bridge mode is possible with the Ooma so that isn't really a viable option. I hadn't tried to put the Ooma inline after the Core so was interested to see that you still get the notification. I guess we are still looking for a solution. In the meantime i just have to live with the nitification and take the ding to my security score.
Kudos0

Re: Ooma with Norton Core

All: The message you are getting is NORMAL for Core for devices that route traffic as Ooma will if installed between your modem and Core or on a LAN port on the modem/router. If you are concerned with Core dropping just ignore that notice Core is giving you and allow it to remain connected where it is currently. You can connect it directly to the Core when the DNS issues we are seeing are resolved.

Cheers

Retired military (Navy 1980-2002) "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.316 / NCSP 22.16.4.15 / Norton Core v.270 on Android 1.93

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