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Kudos0

Opening Norton Identity Safe for Android triggered recurrent download of pdf: fixed

I have Norton Identity Safe (NIS) for Android v3.5.0 on my rooted Huawei Ascend G7 running Android 4.4.4. Every time I opened NIS it triggered a download of a pdf in Adobe Acrobat viewer. I downloaded the pdf for the first time intentionally and printed it last week. The recurrent download didn't stop me using NIS but it was irritating. I tried 1) restarting 2) removing Adobe. (It still triggered the download but then asked me which other pdf viewer to open). 3) Force Stop NIS. 4) Uninstalled and reinstalled NIS. The last fix worked.

Replies

Kudos0

Re: Opening Norton Identity Safe for Android triggered recurrent download of pdf: fixed

requested to have this moved to Mobile Forum.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Opening Norton Identity Safe for Android triggered recurrent download of pdf: fixed

What you probably saw was the ID Safe browser opening on the PDF download page. Had you not uninstalled, I would have suggested just closing the tab with that download.

Reinstalling would have cleared that.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Opening Norton Identity Safe for Android triggered recurrent download of pdf: fixed

OK. Sorry I didn't realise their was one
Kudos0

Re: Opening Norton Identity Safe for Android triggered recurrent download of pdf: fixed

OK I'll look out for that next time thanks

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