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Kudos0

Other

I've managed another's, Disabled Veteran, Account. He didn't maintain his "Subscriptions" Account login, E-mail & Password. Is it possible to retrieve this information or will a new account have to be made? I can only provide guesses at the original E-Mail.

Replies

Kudos0

Re: Other

Can he remember any email addresses he might have used? If so he can try logging in at  https://my.norton.com  and instead of trying to log in, click on the 'Having trouble signing in' link. Of course, you will have to have access to that email address to retrieve the login help.  It is going to be important that he find some way to verify his old account information to ensure that Auto Renewal is not going to be taking out payments when his current subscription expires. 

If this is not an option, you can create a new Norton Account. You will need a new/valid email address for him to be able to set this up. But this still does not address the issue of possible Auto Renewal payments being taken by Norton.

You might be able to sort this all out by having him contact Norton Support.    www.norton.com/contactcs  

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Other

Thanks, I considered the above and started to try different E-Mails but I'm several miles away and don't have assess to his machine.

the man is physically, in a wheel chair, MS, impaired. so this is going to be a pain. Fortunately I set it up so it didn't auto renew. I suppose the solution is to find some time to go over there and bang on it until it crys Uncle. Actually, I thought that's what I was going to have to do t begin with. Thanks for the help.

Kudos0

Re: Other

It is great that you are helping this gentleman. Sorry it could not be easier. But I'm sure you understand that a Security company has be be careful about granting access to a user's account.

One option you might look into. If you know and trust this gentleman, you could just offer him a spare activation from your subscription, (if you have one to spare). Or when the time comes, you could just register his new subscription in your Norton Account. That way, you will have no issues managing a second account. Let us know if you have any questions about this suggestion.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Other

Understand, Lockheed Martin Gov. gadget designer, retired. I started w the net in the ARPANET days. Net security, "A necessary evil".

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