Kudos1 Stats

Other user's licenses visible and removable

Posted: 04-Oct-2023 | 5:30AM · 16 Replies ·

I have Norton antivirus provided through their partner BT. I have the software installed on 4 devices.
Yesterday, I noticed that the software was telling me that I was using 15 out of 15 licenses.
I logged in to My.Norton.com using the partner code BT.
That showed me over 60 licenses, of which I could identify my 4 devices.
Worryinly, i WAS ABLE TO REMOVE SOME OF THE LICENSES THAT I DIDN'T RECOGNISE. THIS SEEMS TO ME TO BE A MAJOR SECURITY BREACH BY NORTON.
Today, I cannot log in again because the web site doesn't recognise partner code BT.
Does this mean they're aware of the problem and in the process of fixing it?

Replies

Kudos0

Re: Other user's licenses visible and removable

Posted: 04-Oct-2023 | 8:04AM · Permalink

you need to contact BT about that, being able to remove others license is not good...

Kudos0

Re: Other user's licenses visible and removable

Posted: 04-Oct-2023 | 8:32AM · Permalink

Well, I notified Norton. They just wanted to take over my PC and "fix the problem". Couldn't understand that 1) I couldn't reproduce the problem if they weren't recognising the BT partner code. 2) There's no problem to fix as far as I'm concerned - it should be them that wants to fix it at their end and they should try to reproduce the problem in-house.

I suspect, if I could be bothered to phone BT, I'd be in a queue for ½ hour and they'd just say "you need to tell Norton"

Kudos0

Re: Other user's licenses visible and removable

Posted: 04-Oct-2023 | 3:57PM · Permalink

Mike. Is this what you are seeing when logging in?

Enter the partner code you received from your supplier, not your partner PIN or retail key. The code must be 2 to 25 characters in length. Only upper-case and lower-case letters, numbers, and hyphens are allowed.

https://my.norton.com/extspa/pengp?f=partnercode&sf=devices#/enterpartne...

SA

MS Certified Professional : Windows 11 Home/Pro 23H2 x 64 build 22631.2792 / Windows 10 Pro x 64 version 22H2 / build 19045.3758 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.10.10 / Opera GX LVL5 (core: 104.0.4944.70) 64 bit-Early Access w/Norton Chrome Extensions / Android 14 One UI 6.1
Kudos0

Re: Other user's licenses visible and removable

Posted: 04-Oct-2023 | 11:44PM · Permalink

@SoulAsylum

Yes, that's what I see. I than see what's in the attached PDF.

Over 60 of them. And I can remove tham

File Attachment: 
PDF icon Licenses.pdf
Kudos0

Re: Other user's licenses visible and removable

Posted: 05-Oct-2023 | 8:11AM · Permalink

@Gayathri_R This needs immediate attention from the team.

@Vishal_Srivastava

MS Certified Professional : Windows 11 Home/Pro 23H2 x 64 build 22631.2792 / Windows 10 Pro x 64 version 22H2 / build 19045.3758 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.10.10 / Opera GX LVL5 (core: 104.0.4944.70) 64 bit-Early Access w/Norton Chrome Extensions / Android 14 One UI 6.1
Kudos1 Stats

Re: Other user's licenses visible and removable

Posted: 05-Oct-2023 | 8:47AM · Permalink

Hi,

Thank you for posting on the Norton Community. We are looking into this. 

Gayathri R | Norton Forums Global Community Administrator | Gen Digital
Kudos0

Re: Other user's licenses visible and removable

Posted: 06-Oct-2023 | 3:35AM · Permalink

I've posted this Norton thread up on the BT Community Forum. The following link is to the BT Community post.
https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/BT-antivirus-l...
Hopefully, a quick resolution will restore the balance ?

Kudos0

Re: Other user's licenses visible and removable

Posted: 06-Oct-2023 | 12:06PM · Permalink

Looking at the BT forums posting, they don't want to appear they are "aware of" something having taken place. Not good my friend. Thanks for the posting as well.

SA

MS Certified Professional : Windows 11 Home/Pro 23H2 x 64 build 22631.2792 / Windows 10 Pro x 64 version 22H2 / build 19045.3758 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.10.10 / Opera GX LVL5 (core: 104.0.4944.70) 64 bit-Early Access w/Norton Chrome Extensions / Android 14 One UI 6.1
Kudos0

Re: Other user's licenses visible and removable

Posted: 21-Oct-2023 | 11:33AM · Permalink

@MikeRowley Following up to see if this issue has been corrected by Norton, please advise.

SA

MS Certified Professional : Windows 11 Home/Pro 23H2 x 64 build 22631.2792 / Windows 10 Pro x 64 version 22H2 / build 19045.3758 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.10.10 / Opera GX LVL5 (core: 104.0.4944.70) 64 bit-Early Access w/Norton Chrome Extensions / Android 14 One UI 6.1
Kudos1 Stats

Re: Other user's licenses visible and removable

Posted: 21-Oct-2023 | 1:25PM · Permalink

@SoulAsylum Just checked and nothing has changed. Even though I no longer have any devices with Norton installed, I can still log in to my.norton.com using partner code BT - I see dozens of norton installations on devices I don't recognise and could remove them if I was so inclined. Has anyone checked out my assumption that anyone with a BT account could do the same? I'm not really taking an active interest in this now as I've abandoned norton for mcafee. But don't mind responding if it helps

Kudos0

Re: Other user's licenses visible and removable

Posted: 22-Oct-2023 | 11:35AM · Permalink

There hasn't been any response from Norton about what is being done that I can find. Someone may follow up with you in a private message here on the forums at some point, I do hope that happens. Please continue to follow this thread so we can see if this was properly corrected and pass along to others who may be seeing the same. Thanks for the post back.

SA

MS Certified Professional : Windows 11 Home/Pro 23H2 x 64 build 22631.2792 / Windows 10 Pro x 64 version 22H2 / build 19045.3758 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.10.10 / Opera GX LVL5 (core: 104.0.4944.70) 64 bit-Early Access w/Norton Chrome Extensions / Android 14 One UI 6.1
Kudos0

Re: Other user's licenses visible and removable

Posted: 31-Oct-2023 | 2:38PM · Permalink

Hello again Mike. Still nothing from Norton. I'm following up to see if the issue still persists on your side and whether or not Norton has contacted you and fixed the issue. If it still persists I would like to follow up with Norton because of the seriousness of the issue.

SA

MS Certified Professional : Windows 11 Home/Pro 23H2 x 64 build 22631.2792 / Windows 10 Pro x 64 version 22H2 / build 19045.3758 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.10.10 / Opera GX LVL5 (core: 104.0.4944.70) 64 bit-Early Access w/Norton Chrome Extensions / Android 14 One UI 6.1
Kudos1 Stats

Re: Other user's licenses visible and removable

Posted: 01-Nov-2023 | 12:52AM · Permalink

Hi Soul

Yes, I can still log in to my.norton.com using partner code BT and my BT credentials - and see 18 (now) other people's licenses. I won't try it, but I'm confident I could still remove those licenses if I wanted to.

No, I've heard nothing from Norton. Though, to be fair, after raising this issue with them, I did raise another issue (not receiving an activation email relating to Identity Protection). A week later, I got a phone call at 11:30 p.m. (fortunately my phone was on Do Not Disturb!) from a second-line support guy. When their guy rang me back at a more reasonable time 2 days later, he wanted to talk about the second issue. By that time I'd uninstalled Norton and installed McAfee, so I told him not to bother. In retrospect, I'm guessing they decided that applied to both issues. So I'm not expecting Norton to get in touch with me again. I can't see me getting very far if I were to contact them again as I'm no longer a Norton user.

Did I get the impression from an earlier post of yours that you've contacted Norton about this yourself?

Do you know anyone else who has Norton via BT who could check to see if they see the same thing when they log in?

Good luck following this up, I hope you can get it resolved. I'd be mildly intrigued to hear the result.

Mike Rowley

Kudos0

Re: Other user's licenses visible and removable

Posted: 01-Nov-2023 | 12:03PM · Permalink

Please allow me to postulate the issue again for feedback. Thanks for posting back and continuing to stay with this.

SA

MS Certified Professional : Windows 11 Home/Pro 23H2 x 64 build 22631.2792 / Windows 10 Pro x 64 version 22H2 / build 19045.3758 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.10.10 / Opera GX LVL5 (core: 104.0.4944.70) 64 bit-Early Access w/Norton Chrome Extensions / Android 14 One UI 6.1
Kudos0

Re: Other user's licenses visible and removable

Posted: 01-Nov-2023 | 12:08PM · Permalink

SA

"postulate the issue again for feedback". I assume you mean - raise it again with Norton? 

Go for it says I and more power to your elbow!

Kudos0

Re: Other user's licenses visible and removable

Posted: 01-Nov-2023 | 12:22PM · Permalink

Yes indeedy. My meaning is "raised the issue again" within a PM to one of my Admin contacts. They had chimed into the thread here a short while back. I'm not sure they are aware, that you have brought this to the attention of BT in their forums ( I linked to that thread in the PM as well ), and that BT isn't assuming any role or responsibility in finding a solution. For the record, Norton admins are and have been overtasked for ages and wear many hats, it at times takes more time than we'd prefer to get to the bottom of what we report. Thanks for hanging with the thread.

SA

MS Certified Professional : Windows 11 Home/Pro 23H2 x 64 build 22631.2792 / Windows 10 Pro x 64 version 22H2 / build 19045.3758 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.10.10 / Opera GX LVL5 (core: 104.0.4944.70) 64 bit-Early Access w/Norton Chrome Extensions / Android 14 One UI 6.1

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