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Kudos0

Outlook Anti-Spam Plug-In Difficulties

I began having a problem this AM with Outlook 2010 not starting. The splash screen shows it hung up on the Anti-Spam plugin. I finally had to disable anti-spam in the messaging setting of NIS 21 to get Outlook to start successfully. There must have been an update earlier this morning that is causing the issue as Outlook was working properly last  night. Help!

Replies

Kudos0

Re: Outlook Anti-Spam Plug-In Difficulties

I began having a problem this AM with Outlook 2010 not starting. The splash screen shows it hung up on the Anti-Spam plugin. I finally had to disable anti-spam in the messaging setting of NIS 21 to get Outlook to start successfully. There must have been an update earlier this morning that is causing the issue as Outlook was working properly last  night. Help!

Kudos0

Re: Outlook Anti-Spam Plug-In Difficulties


bermanh5101 wrote:

I began having a problem this AM with Outlook 2010 not starting. The splash screen shows it hung up on the Anti-Spam plugin. I finally had to disable anti-spam in the messaging setting of NIS 21 to get Outlook to start successfully. There must have been an update earlier this morning that is causing the issue as Outlook was working properly last  night. Help!


Hi,

Try running the Norton Remove and Reinstall Tool

www.Norton.com/nrnr

to see if that cleans things up AFTER you try clicking on Support -> Get Support

to see if autofix can do the job

Keep us posted

Dick Win 10x64 current current NSBU
Kudos0

Re: Outlook Anti-Spam Plug-In Difficulties

The issue is/was that GMAIL was down so the anti-spam plugin was waiting for the connection to timeout. You would think that the plugin could be a bit smarter! Now that GMAIL is back up, the anti-spam plugin is functioning correctly. I have several other e-mail provders.

Kudos0

Re: Outlook Anti-Spam Plug-In Difficulties


bermanh5101 wrote:

The issue is/was that GMAIL was down so the anti-spam plugin was waiting for the connection to timeout. You would think that the plugin could be a bit smarter! Now that GMAIL is back up, the anti-spam plugin is functioning correctly. I have several other e-mail provders.


I've had a somewhat similar problem to yours where if I start Outlook 2010 with Norton Anti Spam enabled Outlook 2010 will not fully start and gives a message "Not enough memory to run the program." I am curious on how you found out that GMail being down was causing the AntiSpam plugin to wait for the connection to time out. I'm checking AOL and Time Warner email through Outlook 2010 but not GMail.

Kudos0

Re: Outlook Anti-Spam Plug-In Difficulties


jmhga44 wrote:

bermanh5101 wrote:

The issue is/was that GMAIL was down so the anti-spam plugin was waiting for the connection to timeout. You would think that the plugin could be a bit smarter! Now that GMAIL is back up, the anti-spam plugin is functioning correctly. I have several other e-mail provders.


I've had a somewhat similar problem to yours where if I start Outlook 2010 with Norton Anti Spam enabled Outlook 2010 will not fully start and gives a message "Not enough memory to run the program." I am curious on how you found out that GMail being down was causing the AntiSpam plugin to wait for the connection to time out. I'm checking AOL and Time Warner email through Outlook 2010 but not GMail.



I've just found out something interesting. I realized that I had Outlook 2010 installed on another PC so just for a test I opened up that version of Outlook. It has no problem running with the Norton Anti Spam plugin (and that plugin was just updated to v 21.1.1.7 on both that PC and the PC where Outlook 2010 and Norton Anti Spam aren't working together) so that leads me to think something is specific to the PC having the problem. I may try a couple of things like uninstalling/reinstalling Outlook 2010 to see if that helps.

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