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Kudos1 Stats

Outrageous cost to renew vs buying new !!

I've joined the forum through frustration. I am a long time Norton subscriber who realised a few years ago that the renewal was becoming an unrealistic amount when I could walk into any PC shop and buy a new package at a quarter of the cost.

Now with online retailers such as Amazon I can save even more. How do Norton justify almost £100 to renew when I could buy it for £11 - 21.00 depending on how many devices I need it for.? Am I being naive in thinking it's about time Norton rewarded long term users with reductions or are they happy for us to mess about renewing via the cheaper method?

Not customer friendly is it?

Rant over - any answers to this dilemma ?????

                                                                                   

I'd rather be tried by 12 men than carried by 6. -  For the Equality brigade it can be women too...

When you get an invite to a Cannibal's house for dinner why be surprised when you are the menu?

Replies

Kudos3 Stats

Re: Outrageous cost to renew vs buying new !!

Welcome to the wonderful world of marketing.

Symantec sells its products directly and through retail partners. The partners and retailers are free to set the price at whatever level they are comfortable with for their profit margins.

The price for a subscription Renewal is often more expensive and reflects a "Convenience Fee" for those that do not want to spend time searching for lower pricing, or risk forgetting to renew the subscription and risk losing their security protection.

This has been discussed many times on these forums, so Symantec is aware of the users concerns.


 

Things happen. Export/Backup your Identity Safe data.
Kudos2 Stats

Re: Outrageous cost to renew vs buying new !!

Just be sure to purchase from an authorized retailer.  There are many cases where unscrupulous online sellers resell a product key to multiple buyers.  Symantec has ways of discovering and deactivating such illegitimate installations.

Kudos0

Re: Outrageous cost to renew vs buying new !!

Cheers for the guidance, I'm going via Amazon again. Hopefully that will avoid this kind of scenario - there are always sharks out there just waiting for victims.

Izzy

Kudos0

Re: Outrageous cost to renew vs buying new !!

Such a pity a big company thinks it's okay to rip off it's customers who may not be so tech savvy. Unfortunately I do prefer their product over their competitors.... darn.

Thanks for response , Izzy

Kudos0

Re: Outrageous cost to renew vs buying new !!

Also be sure you are comparing the same product version. If you currently have the Premium edition and use the backup feature, that is the only version you should be looking at. The ones with fewer device coverage do not have the backup feature.

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: Outrageous cost to renew vs buying new !!

Cheers - it's the only format of Norton I prefer. Back up is crucial. I had a laptop go on me 2 years ago and all I lost was a couple of hours work. Daft not to opt for this option really (although I still do a local back up - just in case)

Izzy

Kudos0

Re: Outrageous cost to renew vs buying new !!

Had a wonderful few sessions with the Chat this morning on forcing my renewal early (I'll be on vacation and I never use the auto-renew).

My renewal price is 19.99 GBP (clicked on 'renew' button), BUT it states it starts upon payment (not good), which is unusual because renewal has always appended to the existing subscription.   Got on chat and could not get a straight answer.  Chat said renewal started immediately, I asked if the same applies to Amazon, etc...(because for the life of me I can't remember and things change and I have several subscription for programs); they said yes, those start immediately too (really, that caught me by surprise)!).  Chatted to someone else at Norton's and they offered my a 69.99 GBP renewal price (super!! I can pay 350% more!!!); then they offered a discount to 34.99 (yea a huge discount -- lol).  Had to send them a link to prove the 19.99 offer and after a brief consult among chat colleague they offered 19.99.  GREAT!! But I asked a them a question and not a on the spot renewal  (which may or may not start immediately because they never answered my question).  I would never give my CC to chat any way because that's just not safe.

Gotta love it, Norton just keeps getting better and better.

Long time Norton's user  (and I mean loooooong).

Kudos0

Re: Outrageous cost to renew vs buying new !!

How do you can do this via Amazon? Any links or some guidance  ? 

Kudos0

Re: Outrageous cost to renew vs buying new !!

I had asked if the same applied to a Norton's subscription purchased from Amazon.  Norton's is available from Amazon (just search it).  I was surprised by their answer that it applied also (and I am not sure I believe it either).