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Kudos0

Over protection with Banking Protection

I tried several times to use the BANKING PROTECTION but after I log into my Banking Website the page disappears. I have to keep shutting off the service to use my banking website. How can this be fixed? I am using Bank of America and can't believe I am the only one experiencing this.

Replies

Kudos0

Re: Over protection with Banking Protection

FWIW ~  

You need to be a Norton customer with an active subscription and the Norton Safe Web browser extension activated.

Currently the feature is in a throttled roll out. If it is not available, please be patient. We hope to release this feature on a full-scale soon.

https://support.norton.com/sp/en/us/norton-identity-safe/current/solutions/v131585157 

Kudos0

Re: Over protection with Banking Protection

I am a Norton 360 with Lifelock Select active user. If it isn't working how can I disable it so I don't have to keep shutting off the feature. Gets annoying after a while.

My banking scree disappears from the screen and all that I see is the GREEN header

Kudos0

Re: Over protection with Banking Protection

How do I turn it off?

  1. Launch your browser and click the Norton Safe Web extension icon.

  2. Click the settings icon at the bottom-right corner.

  3. In the Settings page, uncheck the box under Banking Protection.

 https://support.norton.com/sp/en/us/norton-identity-safe/current/solutions/v131585157


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Maybe, try clearing browser session cookies and cache.
Maybe, try different browser. 

Um, what browser? 
What is Norton Safe Web extension version number? 

Kudos0

Re: Over protection with Banking Protection

It does not work for me either. My banking site says it's not working at this time and it is also NOT working w/Norton Password manager. I go to my banking site, Norton allows auto credential entry, then your extension takes over and goes back to the banking site sign in and at this point the Norton password manager is NOT working, I have to enter the credential manually!

So, I turned it off, hopefully I'll be alerted when they fix it, I love the idea, but if it works!

Jim The Greek
Kudos0

Re: Over protection with Banking Protection

Skoutariotis:

It does not work for me either.

Um, what browser? 
What is Norton Safe Web extension version number?  

Kudos0

Re: Over protection with Banking Protection

Chrome, just updated it and the Norton extension is 

Version

3.10.1.2

On windows 10 with all recent updates.

Jim The Greek
Kudos0

Re: Over protection with Banking Protection

Okay.... Banking Protection works, for me in Chrome. 
~ as you know 
May be your bank? 
May be your location?
May be buggy?
May be ?

I'm not using Norton Password Manager.

Norton Password Manager
Version 6.6.0.13
Updated October 18, 2019
https://chrome.google.com/webstore/detail/norton-password-manager/admmjipmmciaobhojoghlmleefbicajg

Kudos0

Re: Over protection with Banking Protection

Well, my bank is a well known bank across USA, I live in California, must be the extension.

I hope Norton is reading these posts!

I DID try it last week when I first discovered it, and tried it today to see if it works, nop!

Hmmm,  let me try it on my laptop running Win 7. I'll report back soon!

Jim The Greek
Kudos0

Re: Over protection with Banking Protection

Well, yesterday I tried it on my laptop running win 7 and it worked flawlessly, including Norton password mgr.

Then immediately I tried it on my pc running win 10 and IT worked too (can't recall if password mgr worked or not).

Today, win 10 is NOT working, nor is the password mgr.

Today win 7 IS working flawlessly, including password mgr.

Win 10 gives me this msg.

"It looks like this part of our site isn't working right now.

Please try again later. Thanks for your patience."

Yet, it worked fine on my laptop win 7 just seconds after. Even returned and tried it on win 10 immediately, no go!

Jim The Greek
Kudos0

Re: Over protection with Banking Protection

Are you using the same browser in Win 7 and Win 10?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Over protection with Banking Protection

Yes I am. I did not chk version, but may be different since different OS. But, as I said, one day it worked next day didn’t!

Jim The Greek