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Kudos0

Overlay icons not working

Greetings,

Mozy's status icons are not visible. This is usually a problem from another application. The problem seems to be this registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\explorer\ShellIconOverlayIdentifiers

There are three subkeys that I think are causing the problem: overlayexcluded, overlaypending, and overlayprotected. It looks like when I removed a previous Norton product, the entries in the Registry were not removed. Is it safe to delete these keys?

Thanks,
Shane.

Windows 10 Home 64-bit

Replies

Kudos0

Re: Overlay icons not working

Hi Shane,

Are you running Norton Security Premium (NS with Backup)?  If so please try to go to Settings > Quick Controls > and uncheck Backup Status Overlays.  Not sure this will help or not, but if it does, then it appears you'll have to decide which program's overlay icons you desire to use.

Sorry, I do not give advise in regards to the registry, but I will say that if you don't know if you can delete them, then I would suggest you may not have the expertise to do anything within the registry!

Kudos0

Re: Overlay icons not working

No. I've had Norton Internet Security (NIS) in the past. Right now I have Norton Security Starter Edition. "Backup" and "Backup Status Overlays" are not part of the Quick Controls options.

It looks like when I uninstalled NIS, the entries in the registry were not removed. Is it possible to remove these, without editing the registry?

Thanks,
Shane.

Windows 10 Home 64-bit
Kudos0

Re: Overlay icons not working

Hi, Shane. A reinstall with the Norton Remove and Reinstall Tool might clean up this issue, as it will give you a fresh install.

http://www.norton.com/nrnr Either way, it won't hurt to freshen up your install.

If used please read the Before you begin note, and run Live Update after until no more are found, and then reboot.

Let us know how you go.

Windows 10 Home X 64 Norton Security Premium Latest Version
Kudos0

Re: Overlay icons not working

The Norton Remove & Reinstall Tool removed the offending entries initially. My subscription only had a few days left, so I downloaded the free Norton AntiVirus Online (NAO) available from my service provider. The entries are back again, which is weird because NAO doesn't include backup, and there are no backup settings I can play with.

The three Registry entries are:

Key:  OverlayExcluded
Data: {4433A54A-1AC8-432F-90FC-85F045CF383C}

Key:  OverlayPending
Data: {F17C0B1E-EF8E-4AD4-8E1B-7D7E8CB23225}

Key:  OverlayProtected
Data: {476D0EA3-80F9-48B5-B70B-05E677C9C148}

Is it possible to find out where these keys are coming from, using either the key name or the GUIDs?

Thanks,
Shane.

Windows 10 Home 64-bit
Kudos0

Re: Overlay icons not working

Hi, Shane. In that case, you may need to contact your service provider. Maybe they can help.

Windows 10 Home X 64 Norton Security Premium Latest Version
Kudos0

Re: Overlay icons not working

I can try, but they are going to say that they don't know anything about Norton Antivirus and tell me to come back here.

I guess I'll come back once they tell me to go away.

Shane.

Windows 10 Home 64-bit
Kudos0

Re: Overlay icons not working

I contacted my ISP, and they told me to contact Norton support. Is this possible? Does Norton even provide support?

Thanks,
Shane.

Windows 10 Home 64-bit
Kudos0

Re: Overlay icons not working

Shane:

I contacted my ISP, and they told me to contact Norton support. Is this possible? Does Norton even provide support?

Hi Shane,

Norton Support is indeed available and you can contact them clicking on this link www.norton.com/chat

However please be aware that depending on where you are the service could be not available over weekends.

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15
Kudos0

Re: Overlay icons not working

I contacted Norton. The chat support agent (Manvendra) kept referring to registry keys as "files", so I was a bit sceptical. I tried to explain that keys aren't actually "files", but he said it was safe to delete them.

Mozy's overlay icons are now showing properly.

Shane.

Windows 10 Home 64-bit

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