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Kudos0

:( Palladium (Worlds Leading Security Solution)

:( Palladium (Worlds Leading Security Solution)
Hello All,

My Dads laptop appears to have some sort of Virus.

When the laptop is turned on it goes through all of the start up motions, but stops doing anything abbrubtly, before fully booting and a box shows up on screen,,,,

PALLADIUM
The Worlds Leading Security Solution

In this box there are two tabs

1) Start As Normal (Which is shaded and disabled)
2) Start in Safe Mode (This one is highlighted and working)

I have tried clicking on the Start As Normal tab, no response at all, when I click on the Start in Safe Mode tab, the computer begins proforming some sort of scan, which I do not trust, but when I try stopping this
ie: X-ing out of it nothing happens, alt+F4 again nothing happens, the only way I can stop it is to hold the power button for 5-10 seconds of pull the battery

I have also tried using the laptops built in safe mode on start up but the same thing happens. This Palladium box appears and goes no further.

I have left it running for 2-3 hours in the hope the computer may get a little further that I can access Norton to try and flush this thing out, but no joy there. I remains completely un-accessable. So I can not even download some sort of security tool to solve this Palladium item.

Brand: Sony VAIO
O/S: Windows Vista (SP2)
Anti Virus: Norton Internet Security 2011

Any help with finding a solution to this would be much appreciated.

Thanks,

Aido 76

Replies

Kudos0

Re: :( Palladium (Worlds Leading Security Solution)

:( Palladium (Worlds Leading Security Solution)
Hello All,

My Dads laptop appears to have some sort of Virus.

When the laptop is turned on it goes through all of the start up motions, but stops doing anything abbrubtly, before fully booting and a box shows up on screen,,,,

PALLADIUM
The Worlds Leading Security Solution

In this box there are two tabs

1) Start As Normal (Which is shaded and disabled)
2) Start in Safe Mode (This one is highlighted and working)

I have tried clicking on the Start As Normal tab, no response at all, when I click on the Start in Safe Mode tab, the computer begins proforming some sort of scan, which I do not trust, but when I try stopping this
ie: X-ing out of it nothing happens, alt+F4 again nothing happens, the only way I can stop it is to hold the power button for 5-10 seconds of pull the battery

I have also tried using the laptops built in safe mode on start up but the same thing happens. This Palladium box appears and goes no further.

I have left it running for 2-3 hours in the hope the computer may get a little further that I can access Norton to try and flush this thing out, but no joy there. I remains completely un-accessable. So I can not even download some sort of security tool to solve this Palladium item.

Brand: Sony VAIO
O/S: Windows Vista (SP2)
Anti Virus: Norton Internet Security 2011

Any help with finding a solution to this would be much appreciated.

Thanks,

Aido 76
Kudos0

Re: :( Palladium (Worlds Leading Security Solution)

I am having the same problem. I somehow was able to get into the task manager and tried to delete it there but was unsuccessful. I hope there is someone that can help.

Kudos1 Stats

Re: :( Palladium (Worlds Leading Security Solution)

Welcome to the Norton Community Forums

Here is a link to a removal guide on the Bleeping Computer Forums

http://www.bleepingcomputer.com/virus-removal/remove-palladium-pro

It would be better if you registered with Bleeping Computer and got their assistance with removing what is a nasty rogue.

We look forward to the time when the Power of Love will replace the Love of Power. Then will our world know the blessings of peace. ~William Ewart Gladstone
Kudos1 Stats

Re: :( Palladium (Worlds Leading Security Solution)

Hi Amecon, I have managed to get into the computer only in the last few minutes,   I booted the computer from the norton 2011 disc, (follow the on screen instructions) when this gets going you can choose a location to scan (I missed it earlier). I choose C Drive > Program Files, And hay presto I seen a file I did not know (1stAntiVirus) Scanned it alone and happy days, Norton got it And resolved it straight away. I hope this helps you to resolve your issue, This is the best account of what I done I can give, it was all a bit pot luck really. I am now going to scan this computer until it screams, and hopefully this will be the end of it. Good Luck with your attempts.    
Kudos0

Re: :( Palladium (Worlds Leading Security Solution)

this is also being talk about at http://www.pchelpforum.com/progress-hijackthis-logs/102470-palladium-worlds-leading-security-solution.html by aido76

 

it prolly helps to see what other advice is being given.

----"you better watch out for the whiplash!! thank you for taking the time to read my signature lol! ;]" -- Kaiser Wilhelm
Kudos0

Re: :( Palladium (Worlds Leading Security Solution)

Hello

Please run a full scan with the free version of SUPERAnitSpyWare,

Here is a free on demand antimalware scanner. It is safe to use on demand with your Norton product.


http://www.superantispyware.com/

Here is another site you can use to get the program.

http://www.filehippo.com/download_superantispyware/

The download button is on the right hand side. Please be careful not to download Spyware Doctor which is on the left side. Also, please don't forget to update the program each time before use of it. In fact you can update it every day just in case some malware may prevent you from updating it.

Please come back and let us know how you made out. Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.19.8.65 Core Firmware 282 Chrome latest version.
Kudos1 Stats

Re: :( Palladium (Worlds Leading Security Solution)

*edit* DISCLAIMER: This fix involves altering registry entries. DO NOT ALTER/DELETE ANYTHING OTHER THAN WHAT IS SPECIFICALLY MENTIONED IN THIS POST. messing with your computer's registry can cause more problems than whatever it is you are trying to fix.

I just fixed this problem on my brother's laptop. Here's how i did it FYI:

At the Screen that says Palladium World's Leading Security Solution with the SAFE START button hit CTRL-ALT-DEL. Access task manager and click on the 'Processes' tab. Click on Palladium and then end process. Your computer may load your desktop in which case you can simply search for and delete the program and run the appropriate anti-virus / spy-ware programs. If your computer does not load the desktop (as my brother's did not) Click on 'File' (Top left corner of the task manager window) and select New Task (Run...). Type 'Regedit' (without quotations) into the box and click 'Ok'. In the registry editor window press Ctrl + F to open a search window.  Type Palladium into the box and click Find Next. right click on the highlighted registry entry and select 'Modify Binary Data...' Now delete a couple of the values (eg. 42 00 67 00 3C 00 7F) and click ok. when you are finished with one entry press F3 to find the next and repeat the process. there were 3 entries on my brother's computer. now reboot your computer and it should boot normally allowing you run anti-virus programs. simply deleting the entries will not work because they will be restored when your computer reboots but altering them as such 'tricks' palladium and it cannot load with the altered entries.

anyways that's how i fixed it... there may be an easier way but i had no internet access (because of palladium) to search for a solution and this is what i came up with.

Kudos0

Re: :( Palladium (Worlds Leading Security Solution)

From my laptop the palladium pro will not allow me to access anything that has to do with the internet.

I just want to know how to get rid of this thing

Kudos4 Stats

Re: :( Palladium (Worlds Leading Security Solution)

I have managed to find this rogue (FakeAV) to play with . If not careful you may find that due to the rogue using the winlogon Shell= [path to file] the user after deleting the .exe may not be able to get back into Windows.

The registry entry has to be fixed (repaired) or deleted if the registry entry is under the HKCU.

Quads

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