• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

Participation Guidelines

I need feedback about how to handle possible misuse of the Norton Community site. On 5/30/15 I logged in and found that I had received a PM from a new member ( 5/26/15) on 5/29/15 asking to speak with me in private. With his/her email attached to the message. The next thing I received was an email myself from this person, with an attachment I never opened, asking me to assist this person in becoming a resident of the United States, and that information on his/her financial situation(i.e. he/she has an inheritance that he/she would be willing to share with me if I would assist him/her in escaping a refugee camp), was included in the attachment.  Needless to say, I deleted the email and added the address and the name to the Spam list I have with NIS. I then came back to my profile in this site and found I could not change my user name without assistance so I sent a PM to one of the administrators requesting help. I also checked my settings and realized how my email was discovered. And changed those said settings promptly........ I am not computer literate  but also scanned my PC several times just to make sure nothing untoward had happened. I had a very bad feeling about this, still do, and need to know how to proceed from here. I also blocked further communication from this member. Do we need to contact one of the administrators about this highly suspicious activity? I felt relatively safe in here, but do not feel the same way now and am still waiting for help in changing my user name. Thank you for any feedback any of you can give me, and I do apologize if this is not the appropriate place to be posting this. I searched for the appropriate site and this was the one I felt fit this need best. I read the guidelines and this does not fit those deemed acceptable.......

Replies

Kudos1 Stats

Re: Participation Guidelines

Hello @timmy610

I will contact the Administer that can take care of this problem. Please allow a couple of days since it is the weekend now. The Admin. will probably try to send you a private message, so be sure to have private messages turned on. Do you want to change your username for this Forum or your username for your NIS product?

@Tony_Weiss

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos1 Stats

Re: Participation Guidelines

Hi @timmy610,

Thanks for reporting this issue to us. You have taken a good call by blocking further communication from spammer and hiding  your email address visible to all forum users.

I have sent you an private message with further info on changing the profile name. Please check it when you get a chance.

Thanks,
Sunil G A
Norton Forums Administrator
Symantec Corporation

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Participation Guidelines

Hi, Mr. Weiss. Thanks so much for your speedy reply and assistance. We are in the midst of correcting/resolving all issues and I do feel relieved. I only want my username changed in this Forum, not for my NIS product unless, as I specified in my communication with another administrator, you all feel that I should do both. My username for the latter is similar but not as specific.   I do not wish to appear vague but I did explain my reluctance to be more specific in many ways in this post with the other involved administrator. And I again apologize if I did in fact post this in an inappropriate area: I did read many things in here and felt this was my best option. I was and am also concerned for those other members who, like me, may receive similar inappropriate communications from fellow members, and wanted to raise a red flag of sorts........I could not find a clear cut answer to that question in my own research attempts.

Once all has been resolved I will be sure to end this thread/discussion. Thanks again!!!!!!

Kudos0

Re: Participation Guidelines

Thank you so much, Sunil. I do not want to be redundant, so I ask you to read the initial reply I also sent to Mr. Weiss. I greatly appreciate your speedy reply and your assistance/feedback regarding this issue. If I can be of help in the other areas specified please contact me via PM.  Again, thank you!

Accepted Solution
Kudos0

Re: Participation Guidelines

The assistance and the advice of the administrators involved provided me with a speedy solution, and also with feedback about other actions taken that were greatly appreciated by me. I thank all involved for their help and advice. Kudos to both!!!!!!!

Kudos0

Re: Participation Guidelines

Hi,timmy, This may already have been mentioned, but if you get any more unsolicited PMs from other users, you have the facility to block them.

Windows 10 Home X 64 Norton Security Premium Current
Kudos0

Re: Participation Guidelines

Thanks, F4E...... I did find that out.....but appreciate you mentioning it just in case. I am learning but can use all the help I can get.

This thread is closed from further comment. Please visit the forum to start a new thread.