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Kudos0

the password that I log into my Norton Account does not work when I try it to change settings on norton internet

the password I use for my Norton Account and Vault will not work when I try to change settings on Norton Internet Security.

Replies

Kudos0

Re: the password that I log into my Norton Account does not work when I try it to change settings on norton internet

Hello

Welcome to the Norton Community Forum

Try logging in using the Admin account.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NS with BackUp 22.14.0.54 Core Firmware 237 I E 11
Kudos0

Re: the password that I log into my Norton Account does not work when I try it to change settings on norton internet

What exactly do you mean by Admin. account? I can change details on my account but can't change settings (ie. Firewall etc. ) on my PC.

Kudos0

Re: the password that I log into my Norton Account does not work when I try it to change settings on norton internet

Hello

You have to log in as an Administrator of your computer, not a user account..

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NS with BackUp 22.14.0.54 Core Firmware 237 I E 11
Kudos0

Re: the password that I log into my Norton Account does not work when I try it to change settings on norton internet

Logged in using the Admin acc and still get wrong password when trying to change settings

Kudos0

Re: the password that I log into my Norton Account does not work when I try it to change settings on norton internet

You do not need to be logged into your Norton Account to change settings in your Norton Internet Security product. What error message are you seeing when you try to change settings? Can you post a screenshot of this message?

Instructions to post screenshots can be found here
https://community.norton.com/forums/how-post-image-forums-0

Things happen. Export/Backup your Identity Safe data.

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