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Kudos1 Stats

Password Manager Chrome Extension makes browser slow

Since installing and activating the Norton Password Manager extension in Chrome, the browser has become nearly unusable, with many pauses and freezes while trying to get things done.  Disabling the extension seems to resolve the issue.  Has anybody else experienced this?

Replies

Kudos0

Re: Password Manager Chrome Extension makes browser slow

Yes WCE68, I posted the same thing about a month ago, but they seem to think it's an isolated case. I love password manager but it slows things to the point that it's not worth using. 

https://community.norton.com/en/forums/norton-password-manager-causing-c...

Kudos0

Re: Password Manager Chrome Extension makes browser slow

The Android version works great. A lot of work has gone into Password Manager, i realize that. Just wish we could find why it slows using Windows.

Kudos0

Re: Password Manager Chrome Extension makes browser slow

Hello Kusler

What O/S & Build? With the new extension and the new version of Norton that came out today, are you still having the issues? If using 8 or 10, turn off Fast Startup, try restarting a few times. Make sure you keep your Chrome up to date also.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Password Manager Chrome Extension makes browser slow

I posted the same thing about a month ago

Thanks.  I tried searching, but didn't come up with your post in it.  It's good to know I'm not alone. 

Kudos0

Re: Password Manager Chrome Extension makes browser slow

Kuster:

The Android version works great. A lot of work has gone into Password Manager, i realize that. Just wish we could find why it slows using Windows.

I haven't had any issues with my mobile device; it works great there.  But a password manager isn't nearly as useful when it doesn't work across all platforms. 

Kudos0

Re: Password Manager Chrome Extension makes browser slow

floplot:

Hello Kusler

What O/S & Build? With the new extension and the new version of Norton that came out today, are you still having the issues? If using 8 or 10, turn off Fast Startup, try restarting a few times. Make sure you keep your Chrome up to date also.

Have a Good Night and

Thanks.

I was the OP on this thread.  I'm using Windows 10, version 1809.  Chrome is up to date.  When I get a chance, I'll try your suggestions related to startup and new extension version.  Note: I'm only using the extension at the moment.  I don't have the rest of the Norton security suite installed on this computer. 

Kudos0

Re: Password Manager Chrome Extension makes browser slow

Definitely see an improvement with this latest version. Thanks flopplot for your helpful suggestions. I think we're on the right track with this one.  

Kudos0

Re: Password Manager Chrome Extension makes browser slow

Kudos0

Re: Password Manager Chrome Extension makes browser slow

The latest version does show some improvement.  Performance is tolerable for most of the browsing I do.  However, when modifying Web Intelligence reports, it is just a hair beyond annoying.  It's definitely better than it was before (nearly unusable), but is still an interruption to getting work done.  I think I will try some other options for password managers and see if they do better.

Kudos0

Re: Password Manager Chrome Extension makes browser slow

I find it less annoying but still not there. One thing that remains is the time it takes for Gmail to load. It still shows "something's wrong" notification when trying to connect to server. I have seen this in the past with other applications.

Kudos0

Re: Password Manager Chrome Extension makes browser slow

Hi @WCE68 , @USER998877, @RareDingo,

Thanks for reporting in Norton Community Forums. Can you please provide below information for further investigation? 

- Current Norton Password Manager extension installed version

- Google Chrome browser version

- Do you have any other browser extensions installed along with Norton Password Manager?

- Does issue get resolved after disabling Norton Password manager extension alone or all Norton extensions (Norton Safe Search/Norton Safe Web/Norton Home Page/Norton Password Manager)

- Operating System (32/64bit)

- System RAM

- Are you facing slow browser performance with all websites in general or to some specific websites only (Can you please provide few websites with issue)

- Browser Logs: I have sent you a private message with instructions to collect and upload browser logs. 

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Password Manager Chrome Extension makes browser slow

- Current Norton Password Manager extension installed version

6.4.0.1

 - Google Chrome browser version

Version 73.0.3683.75 (Official Build) (64-bit)

 Do you have any other browser extensions installed along with Norton Password Manager?

  • Adobe Acrobat, disabled
  • Google Docs Offline, disabled
  • h264ify, enabled
  • Meta4 ClickOnce Launcher, disabled
  • Norton Home Page, disabled
  • Norton Safe Search, disabled
  • Norton Safe Web, enabled
  • Panaya Recorder for Web Applications, disabled
  • Postman Interceptor, disabled
  • System Monitor, enabled
  • Toggle Fullscreen in Hangount, enabled
  • uBlock Origin, enabled

Does issue get resolved after disabling Norton Password manager extension alone or all Norton extensions (Norton Safe Search/Norton Safe Web/Norton Home Page/Norton Password Manager)

It gets resolved after disabling just the Norton Password Manager.  It might be helpful to know that during the worst of the performance issues, I started disabling add-ins.  Nothing helped until I got to the Norton Password Manager.  Also, I have not tried with Norton Safe Search and Norton Home Page running.  I kept those disabled from the start on this particular computer.  The most recent release of Norton Password Manager is significantly better.

- Operating System (32/64bit)

Windows 10, 1809, 64-bit 

- System RAM

16GB

 - Are you facing slow browser performance with all websites in general or to some specific websites only (Can you please provide few websites with issue)

It is slightly slower in general, but most noticeable on websites with input fields.  I use this computer for BI development (Web Intelligence), and it is most apparent when editing formulas.  Entry is very laggy and jumpy at that point.  Overall, the effect is almost like the add-in is periodically polling something, which causes a short pause in whatever the browser is doing.  That may not be what is actually happening, but rather how I perceive it. 

- Browser Logs: I have sent you a private message with instructions to collect and upload browser logs. 

I will look for this later and try to generate some helpful logs.

Thanks for your help!

Kudos0

Re: Password Manager Chrome Extension makes browser slow

I tried to create and upload Browser Log file but it would not except "log" format here. Also Log was empty and did not produce any events. I tried to follow instructions but apparently failed.

Norton Password Manager
6.4.0.1

Chrome: Version 73.0.3683.75 (Official Build) (64-bit)

(Active Chrome Extensions)

"Search the current site" 

"UBlock Origin" 

"Norton Safe Search"

"Norton Home Page"

"Norton Safe Web"

"Norton Password Manager"

4GB Ram

Windows 10, version 1809

Kudos0

Re: Password Manager Chrome Extension makes browser slow

Okay I did manage to gather log information and upload here. 

Kudos0

Re: Password Manager Chrome Extension makes browser slow

This log is with all Norton extensions enabled. The former was with only Norton Password manager enabled. 

Kudos0

Re: Password Manager Chrome Extension makes browser slow

There may be a relation to slowdown that I have discovered in Task Manager. There is a spike in CPU of an average of 50% of "Windows Driver Foundation" (WUDFHost.exe). I ended it's process and it later restarted automatically, but with a low or minimal percentage value. So far I am not experiencing any noticeable slowdown or hesitation using Password Manager. Will monitor and see if issue returns or possibly solves the problem for some of us.