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Kudos1 Stats

password protected logins with Identity safe.

Using NSBU latest version. Vista os2. This may be hard to explain. My paypal account access with Identity Safe(IS) is password protected. So i have to type the IS password to log in. Now, lets say we just purchased something on EBAY and want to pay for it using PayPal. The Paypal log in appears on the right half of the screen and wants my paypal password.

WIth the old Comcast Norton security suite, you could open IS and click "fill in logins" and it would ask for my IS password and drop in the paypal login password. That option is no longer available with NSBU. The only way to get into pay pal in this instance, is to edit the login, and cut and paste the password into the screen. This is awkward and may even be self defeating security wise.  Is there some way around this besides dropping the IS password protection?

Replies

Kudos0

Re: password protected logins with Identity safe.

Hi kevinatkab,

This may be old news - but wanted to make sure you understand.

NSS used a Local Vault and thus only needed one login (the vault) while NSBU primarily uses an Online Vault (unless you still maintain your Local Vault)?  So you need to be logged into your Norton Account prior to logging into your  Vault.

Please open your vault and let us know what Setting you have under the Security tab.  I usually suggest the first option - "Ask for my password at beginning of each login session". 

Since you specifically mentioned PayPal please open that Log-in and see which of the three boxes are checked in the lower right hand corner of that login.  It sounds like you may have "Require Vault Password" selected there?

Kudos0

Re: password protected logins with Identity safe.

1. I only use the local vault.

2. the paypal account, like all accounts that access money are set to require the id vault password.

but as I say, the NSS had this feature :"fill in login" which is absent from this version.

The security setting is just as you reccomend

Kudos0

Re: password protected logins with Identity safe.

Where did the "fill in login" show? show?

In the Info Bar?

Kudos0

Re: password protected logins with Identity safe.

You click the vault icon in the norton toolbar and when it opens, an option showed :fill in logins: and when you clicked it, it filled them in. also missing in this new version. a list of previous visited sites. this seems to be replaced with the search logins box.

Kudos0

Re: password protected logins with Identity safe.

Going through some of my old images I found the following from an older version of Identity Safe.  This popped up when I went to a URL that I had multiple Log ins for.  I could then click the Fill Login and select the log-in I desired of the two for that URL.  A bit different than your case, but perhaps something close that I recall.

Now following your instructions using NSBU produces the following for me.  I have included the instructions on how to use this function to select a Recent site you have visited.

You can also select the Open Identity Safe from the dropdown above to view all of your log-ins.

Hope this helps some.

Kudos0

Re: password protected logins with Identity safe.

but doing that reloads the whole page. That is the problem. with the option to fill logins as before, it did not reload the page. So back to the original issue, when you are buying on ebay, and the paypal login page appears on the right side of the page, you need a way to "fill the logins" if you reload the paypal page, you lose the ebay page. See?
Kudos0

Re: password protected logins with Identity safe.

I'm lost now - sorry!

Anyone else with ideas?

If you are having problems logging into Pay Pal, perhaps reporting that to Norton via the "Report an issue with this site" under Current site > Options may help.

Kudos0

Re: password protected logins with Identity safe.

As i started this thread, I knew this would be hard to explain.

I do not have problems logging  directly into to any given webpage. This may be unique to Ebay and Paypal. but when you buy something on ebay, and go to pay for it with paypal, you get a sort of split screen. the ebay purchase on the left and the paypal login on the right. Just as you showed before with the older identity vault, it would recognize the paypal login and you could simply click "fill in login". but that feature is not here with NSBU. If you click the paypal login directly, it  causes you to lose the ebay page. The only way I see to use paypal and ebay together is to manually log into paypal when the time comes.

Kudos0

Re: password protected logins with Identity safe.

FWIW ~ as I recall on a Pay Pal split screen I used ID Safe copy paste

Kudos0

Re: password protected logins with Identity safe.

As I said before: " perhaps reporting that to Norton via the "Report an issue with this site" under Current site > Options may help."

It sounds like the ideal time to use the reporting to see if Norton can do something about losing the focus on the Pay Pal sign in.

Accepted Solution
Kudos0

Re: password protected logins with Identity safe.

hi,

I may have figured this out. When you use "require vault password" option, you still must have auto fill checked as well. If not, the result is unpredictable. sometimes it asks for the password, sometimes you have to reload the page to get it to ask. Once you have "auto fill" checked, it asks every time. So, this may also fix the ebay/paypal issue.

Won't know until I go to buy something on ebay again. I will report back. if anyone else has success with that please post here.

Kudos0

Re: password protected logins with Identity safe.

Thanks for the feedback - please keep us informed.

Kudos0

Re: password protected logins with Identity safe.

I marked my last post as the solution for I just used Ebay and the Paypal split screen worked properly, prompting for password and then filling the info. So, always remember to check "auto fill" when using password prompt.

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