Kudos0

Patch Disaster

Norton had been showing a patch available for some time. When I installed by restart it seemed to apply, but when I did a security update, it still said a patch was available.

Today, when I selected the option to apply the patch now, the process started (displayed the message at the top), but - to my surprise and dismay - the screen shifted to the screen that is displayed when Windows is doing an update of Windows itself - the "configuring windows do not turn off your computer". In other words, the NIS patch was doing something that Windows saw as changing the O/S itself at a fundamental level!

So of course I shut down the computer. When I restarted, Windows fortunately displayed the message that the update had failed and the attempted changes had been rolled back. Windows then started normally.

I've used Norton for a long time (back to when it was really 'Norton Utilities').

No more. For a program to have a faulty patch that tries to fundamentally change the O/S itself is a program that shouldn't be used.

Replies

Kudos0

Re: Patch Disaster

Is it possible Windows was applying an update coincidently at the same time Norton was applying its patch?

Windows 10 x64 22H2 | Mint Cinnamon 21.3
Kudos0

Re: Patch Disaster

Thanks for the suggestion, but, no, it's win7 so I have control as to when an update is dl'd and installed.

Kudos0

Re: Patch Disaster

Hello SantaFeBiil. When you said "When I restarted, Windows fortunately displayed the message that the update had failed and the attempted changes had been rolled back. Windows then started normally." Just for clarity did the message state that a Windows update failed or did you get a Norton notification that its patch failed? Does Norton history indicate that a product patch had failed in its repository? It will be listed under live updates. I've never received a message from Norton regarding a failed patch update thus my reasoning for asking for clarity. 

SA

MS Certified Professional : Windows 11 Home/Pro 23H2 x 64 build 22631.3155 / Windows 10 Pro x 64 version 22H2 / build 19045.4046 / Norton Security Ultra / Norton 360 Deluxe ver. 22.24.1.6 / Opera GX LVL5 (core:106.0.4998.76) 64 bit-Early Access w/Norton Chrome Extensions / Android 14 One UI 6.1
Kudos0

Re: Patch Disaster

The message on the screen was from Windows and stated that the update -meaning that the attempted change to Windows itself - had failed. There was nothing from Norton.

Hope this is clear. 

Kudos0

Re: Patch Disaster

Ahh, Norton won't make changes to the operating system so there had to be an update from Microsoft that was being pushed. Please look in your Windows update history for the update that failed. 

SA

MS Certified Professional : Windows 11 Home/Pro 23H2 x 64 build 22631.3155 / Windows 10 Pro x 64 version 22H2 / build 19045.4046 / Norton Security Ultra / Norton 360 Deluxe ver. 22.24.1.6 / Opera GX LVL5 (core:106.0.4998.76) 64 bit-Early Access w/Norton Chrome Extensions / Android 14 One UI 6.1
Kudos0

Re: Patch Disaster

"Please look in your Windows update history for the update that failed."

I did. There is no update listed for 3/5, the date what I described happened.

A 3/7 update status is shown as 'Successful'.

Kudos0

Re: Patch Disaster

Hello again. Looking back I have to agree with Guru Krusty13 regarding a "possible" forced patch being installed by Microsoft as having failed. There were also pushed updates to Windows 7 users who are on ESU or extended support for the March update cycle. The article below states that NON ESU users will see the following when applying the March updates. Microsoft is also known for forcing updates regardless. There was a recent update where Microsoft pushed an update to ALL Windows versions to check for no longer supported versions of Office products. It ran silently and left zero traces that it was ever ran. Wondering if a previous update having been put aside was pushed by MS, then failed due to not being an ESU customer? Thoughts?

After installing this update and restarting your device, you might receive the error, "Failure to configure Windows updates. Reverting Changes. Do not turn off your computer", and the update might show as Failed in Update History.

This is expected in the following circumstances:

  • If you are installing this update on a device that is running an edition that is not supported for ESU. For a complete list of which editions are supported, see KB4497181.

https://support.microsoft.com/en-us/topic/march-14-2023-kb5023769-monthl...

SA

MS Certified Professional : Windows 11 Home/Pro 23H2 x 64 build 22631.3155 / Windows 10 Pro x 64 version 22H2 / build 19045.4046 / Norton Security Ultra / Norton 360 Deluxe ver. 22.24.1.6 / Opera GX LVL5 (core:106.0.4998.76) 64 bit-Early Access w/Norton Chrome Extensions / Android 14 One UI 6.1

This thread is closed from further comment. Please visit the forum to start a new thread.