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Kudos0

Patch Failing to Install

This morning's patch will not apply due to "Host Process for Setting Synchronization" still running. See attached screenshot.

Replies

Kudos0

Re: Patch Failing to Install

Hello Marc. Did you just ignore the notice and reboot? That should apply the patch for you.

Cheers

Retired military (Navy 1980-2002) "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.134 / NSBU 22.16.2.22 / Norton Core v.270
Kudos0

Re: Patch Failing to Install

I had similar situation, only requesting web browser be closed (which was not opened).

A restart, although slower than normal coming back up, and an additional run of Live Update, put everything back in order with 22.16.2.22 in place.

Kudos0

Re: Patch Failing to Install

Hi @Marc Hoppe 55,

Thanks for reporting in Norton Community Forums. Can you please restart system and let us know the patch update status? 

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Patch Failing to Install

Please do not let Norton use the Login option.  They did that on my computer when I called on how to remove pop ups that I had been seeing for a couple of weeks.  The tech logged into my computer and used the Norton erase and said they would restart my computer - it never restarted because the erased my windows files.  I had to take it to a professional to fix and it cost me over $100.  Norton said they didn't remove it but the tech told me that they couldn't have been in my computer without the Windows file.  Norton refused to take responsibility and asked for a report from the tech but told me that it wouldn't change the outcome of their investigation which was "not there fault".  DO NOT LET THEM INTO YOUR COMPUTER.

Kudos0

Re: Patch Failing to Install

Sunil_GA, I manually stopped the Host Process in question and the update completed. I also got an unrelated error message on another computer but it finally updated.

Bit of a wonky update this one......

Kudos0

Re: Patch Failing to Install

Ottawa User, I never let anyone log into my systems....ever.

Kudos0

Re: Patch Failing to Install

Thanks - and I won't allow that in the future.  I just assumed that they knew what they were doing.  I think what really bothered me was that they refused to consider that they made a mistake.  It just seems that if I want a security company I would want one that is honest

Kudos0

Re: Patch Failing to Install

Good news Marc, just curious as to whether a simple restart was performed to allow the update to install. I had your issue on one of my machines and a restart completed the updates.

Cheers

Retired military (Navy 1980-2002) "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.134 / NSBU 22.16.2.22 / Norton Core v.270
Kudos1 Stats

Re: Patch Failing to Install

I did do a restart just because I had shut down "Host Process for Setting Synchronization". But the update finished before I did the restart.

I think the thing to focus on is not the solution but the fact there was a problem in the first place. Hopefully future updates will not have the same issues. I just wanted to report what happened here so Norton would be aware and they could work to prevent the issue in future updates.