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Kudos0

Path to folders and files

Suppose I have a folder in My Documents entitled "Hypothetical Folder".  If I wish to create a rule to exclude this folder and all of its files, how would I type the path to the folder?

I think it should begin with c:\Users\Owner\Hypothetical Folder, but would I need to add asterisks or other characters to denote that I'd like all files within "Hypothetical Folder" to be excluded?  For example, should I type the path as c:\Users\Owner\Hypothetical Folder\*.*,  or would c:\Users\Owner\Hypothetical Folder be sufficient?

Speaking of which, why doesn't Norton Online Backup offer Windows users the option to use a Windows Explorer-like interface so he/she can click on the folders or files to be excluded, rather than having to type the path manually?  The former (Windows Explorer interface) is far simpler and more convenient for the Windows user than the latter (manually typing the path) and minimizes the chance that the user would type the path incorrectly.

Replies

Kudos0

Re: Path to folders and files

Since there were no replies to my original post, I'll re-post.  I want to know the proper format (how to correctly write the path) to exclude files, since it appears the format I wrote for the path the last time was incorrect.  Consequently the files I intended to exclude were backed up again.  Since it took well over an hour to delete the files in question, only to find them re-saved the next time, I don't care to repeat what appears to have been erroneous the first time.  Thanks for your help.

Kudos0

Re: Path to folders and files

Hello SJCguy,

You can find details on creating custom rules in this knowledgebase article:

Creating a custom rule to include or exclude specific file types or folders in Norton Online Backup

It does have a interface style interface or close to one under the Additional Files and Folders section if you go to the What tab.

Kudos0

Re: Path to folders and files

Norton Online Backup should enable users to easily EXCLUDE  files or folders as it enables users to easily INCLUDE/ADD files and folders using a Windows Explorer-like interface.  Having to manually type the paths to numerous files & folders (those that aren't easily filtered with *.* designation) that a user  wants excluded is (a) slow and (b) increases the likelihood of entry errors due to mis-typing, which in turn wouldn't exclude the files and folders the user wants excluded from being backed up.  After the user discovers that the files and folders he didn't want backed up have been backed up by Norton Online Backup, he would need to manually delete the files and folders he didn't want backed up in the first place.  This takes hours.  That was my experience.  I just learned of a competing online backup service that employs a user-friendly interface much like Windows Explorer to exclude files and folders a user does NOT want backed up.  It allows checking or unchecking boxes and even dragging-and-droppingto add or exclude files and folders.  Norton should seriously consider reprogamming NOBU to incorporate similar user-friendly functionality.

Kudos0

Re: Path to folders and files

Hello SJCguy

I'd have to agree with you in regards to the explorer style interface. The product was originally designed to be as simplistic as possible with the file selection. That's why its category based. Making the service easier to use is always an ongoing process we're working on though. Comments from customers are always welcome so I've shared your comments with product development. If you have any other suggestions please feel free to send them to me via private message and I'll pass them along.

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