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Kudos0

PC Anywhere 12.0

Have a brand new copy of PCAnywhere 12.0. Have opened the new box, and notice there is no product key inside the box.

Can someone please confirm that a product key is not required.

I phoned Symantec support who did not know or have a way to find out, but their suggested solution was to post the question here (so that is what I am doing).

I know this is not part of the current release line up, so no need to state this. Only need answer regarding the product key.

Thankyou.

Replies

Kudos0

Re: PC Anywhere 12.0

 Chat with Official Norton Support

Symantec Connect
https://www.symantec.com/connect/

I say needs Key or some way to verify ownership as cost was ~ $200.00 in 2006 
https://www.pcmag.com/article2/0,2817,1965173,00.asp

Kudos0

Re: PC Anywhere 12.0

@Gogomobile

PcAnywhere reached EOL, End of Life, in 2014, with support cut after November 2015. 
https://support.symantec.com/en_US/article.HOWTO98455.html

Where did you purchase your box? Sounds like you got scammed.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: PC Anywhere 12.0

No scam, there are still a few copies of PCAnyware being sold on Ebay.

There are still people using this product despite it being discontinued.

My belief is that there was no product key. Product keys are a relatively new innovation, and not all products had a product key when this was released.

I wish a Symantec official could confirm this however - really, how difficult could it be?

Kudos0

Re: PC Anywhere 12.0

No scam, there are still a few copies of PCAnyware being sold on Ebay.

There have been many scams from sellers on Ebay, selling a product with a used product key being one problem users have run into. Even if your package was shrink wrapped, scammers repackage/wrap the boxes all the time. Not saying this happened to you, but just letting you know of the possibility.

My belief is that there was no product key. Product keys are a relatively new innovation, and not all products had a product key when  was released.

If the product asks for a product key, then you do require one. Have you tried installing the product?

I wish a Symantec official could confirm this however - really, how difficult could it be?

As this is a Symantec product, you did contact Symantec originally. But they should have guided you to the Symantec forums, where you will have a better chance of getting help with one of their products, as noted in bjm_'s post above.    https://www.symantec.com/connect/   And as it has not been sold for 4 years and not supported for almost 3 years, they are not going to have much information at hand. You would need to have made contact with someone who had actually used the product. 

Things happen. Export/Backup your Norton Password Manager data.

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