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PC Tools security FAQ

FAQs


 Why is Symantec retiring PC Tools Security?

We are retiring the PC Tools Security portfolio as we focus on streamlining our product range to provide fewer, better solutions for our customers.


 What will happen to the PC Tools Security product I have?

You can keep using your existing PC Tools product for the length of your active subscription. Your product(s) will continue to offer protection against the latest threats and you will receive ongoing customer support during this time.


 I’m enrolled in the PC Tools Automatic Renewal Service. Will my subscription continue to be automatically renewed?

You are no longer being automatically renewed for your PC Tools Security solution - however, you will continue to receive updates against the latest threats and ongoing customer support for the length of your subscription. You can also take advantage of our special offer to switch to Norton.


 Can I still get support for my existing PC Tools Security product, and will it continue to offer protection?

You can keep using your existing PC Tools product for the length of your active subscription. Your solution will continue to offer protection against the latest threats and you will receive ongoing customer support during this time. Click here to contact Customer Support.


 What about the other PC Tools products that I currently have (i.e. Registry Mechanic; Performance Toolkit)?

The retirement of the PC Tools Security portfolio will not impact PC Tools Utilities products. You will continue to receive support and updates for your PC Tools Utilities product for the duration of your subscription.


 How is Norton related to PC Tools?

PC Tools and Norton are both part of the Symantec family. Symantec currently offers Norton Security products.


 Why would I consider a Norton Product? Do I have to take the offer?

The Norton product portfolio offers additional benefits such as Norton Account and premium support. You may be interested in more inclusive features such as these if your online protection needs have changed. You are not obliged to accept the offer of a Norton-branded alternative. You can continue to use your PC Tools security products for the length of your subscription.


 If I purchase Norton then change my mind, can I get a refund?

Yes, Norton products (including subscriptions and Automatic Renewals) may be refunded within 60 days of their purchase date. Shipping, handling, and any applicable tax are not refundable, with the exception of certain states and countries. For a full list of exceptions, please refer to Norton’s Return Policy.


 What Norton product would you recommend as an alternative to my PC Tools Security solution?

As an alternative to your PC Tools Security solution, Symantec recommends the award-winning, powerful new Norton Internet Security. It provides you with powerful internet protection, no matter where you go or what you do online – and we have heavily discounted offers available to our existing PC Tools Security customers.


 How do I install Norton Internet Security if I already have a PC Tools product installed?

We have included a step-by-step instructional video on how to uninstall your existing PC Tools product and install Norton Internet Security safely.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Labels: PC Tools KB