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PC Tools utility FAQ

The current PC Tools Utility range consisting of File Recover, Performance Toolkit, Privacy Guardian, and Registry Mechanic was retired on Wednesday, December 4, 2013, and will no longer be sold or renewable from this date forward.

FAQs


 Will you support any new operating systems that may be released in the future?

No, Registry Mechanic, Performance Toolkit, File Recover and Privacy Guardian will only support those operating systems currently supported by the product. That is, Windows XP (SP3), Windows Vista, Windows 7, and Windows 8.0. We are unable to guarantee functionality on any operating system that is not currently supported.


 Why did Symantec discontinue the PC Tools Utility Portfolio (PC Tools Performance Toolkit, PC Tools Registry Mechanic, PC Tools File Recover and PC Tools Privacy Guardian)?

Symantec has made the strategic decision to streamline our product range in order to provide fewer, more integrated solutions for our customers. Consequently, the decision was made to retire the PC Tools Performance Toolkit, PC Tools Registry Mechanic, PC Tools File Recover, and PC Tools Privacy Guardian products.


 Given the announcements to discontinue the PC Tools Utility Portfolio and the Security Portfolio recently – does the PC Tools business still exist?

With the decision to discontinue the PC Tools Utility Portfolio, we are retiring the PC Tools brand.


 I just purchased PC Tools Performance Toolkit, PC Tools Registry Mechanic, PC Tools File Recover or PC Tools Privacy Guardian. What happens now?

Existing PC Tools Performance Toolkit, PC Tools Registry Mechanic, PC Tools File Recover, and PC Tools Privacy Guardian users with an active subscription as of December 4, 2013, will be offered a non-expiring (or perpetual) license to their offering. This means that you will be able to continue to use your product, even after your paid subscription term has expired. Users do not have to do anything to take up this offer; your license will automatically convert to a perpetual license on December 4, 2013.

PC Tools Performance Toolkit, PC Tools Registry Mechanic, PC Tools File Recover, and PC Tools Privacy Guardian users who are due to expire prior to December 4, 2013 can renew their license before this date in order to take advantage of the non-expiring license offer by visiting www.pctools.com/renewals.


 I have a problem with PC Tools Performance Toolkit, PC Tools Registry Mechanic, PC Tools File Recover or PC Tools Privacy Guardian. Can I still get support?

Support for PC Tools Utilities Portfolio will end as follows:
• End of technical support (bug-fix and patch) = December 4, 2014
• End of customer support = December 4, 2015
This includes all phone, email, and knowledge-base support.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Labels: PC Tools KB