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Kudos0

Performance monitoring is disabled, no maintenance either!

My Performance monitoring is disabled, no maintenance either, and toolbar on Firefox disappeared!

This is very recent. What is happening?!

I use NIS 20.6... and Google Chrome (now) on Windows 7 sp1.

A coincidence is a small miracle in which God chooses to remain anonymous.

Replies

Kudos1 Stats

Re: Performance monitoring is disabled, no maintenance either!

NIS20 is getting a bit old and yes I read another of your posts about not using the online vault.  I would suggest running the Norton Remove and Reinstall Tool which will not remove your local vault but will install NIS22.  Is there any other reason your staying on NIS20?  With each new release Norton offers more protection and uses less system resources.

We can give you a link if you want to go that route.

Windows 10 x64 1903
Kudos0

Re: Performance monitoring is disabled, no maintenance either!

Every time I tried to install a newer version it removed my local vault without prompts or asking.

>>If I can maintain my local vault and upgrade to NIS22, then yes I would appreciate a link to do so.

>>Is NIS22 toolbar compatible with Chrome? I know it's not compatible with Firefox yet.

A coincidence is a small miracle in which God chooses to remain anonymous.
Kudos1 Stats

Re: Performance monitoring is disabled, no maintenance either!

I suggest you export a copy of your ID Safe data in both .CSV and .DAT format to an external Flash Drive, for example, before you do anything, just in case.

>>If I can maintain my local vault and upgrade to NIS22, then yes I would appreciate a link to do so.

http://www.norton.com/nrnr

Before you begin

  • The Norton Remove and Reinstall tool uninstalls most Norton products, and reinstalls the latest version.

    Before you proceed, make sure that you meet the following requirements:

    • You need to have an Internet connection

    • The tool does not remove Norton Utilities or Norton Family

    • The tool does not remove your Norton Identity Safe local vault

 >>Is NIS22 toolbar compatible with Chrome?

Yep!  I'm using Chrome right now with the toolbar enabled.

 

Windows 10 x64 1903
Kudos0

Re: Performance monitoring is disabled, no maintenance either!

I have not been online for a few weeks. thank you for answering me.

Where do I get the download link for NIS22 ? Is the toolbar enabled with FF for NIS22 yet?

Can't I install it overtop of my NIS20 ?

A coincidence is a small miracle in which God chooses to remain anonymous.
Kudos0

Re: Performance monitoring is disabled, no maintenance either!

Where do I get the download link for NIS22 ?

http://www.norton.com/latestnis

Is the toolbar enabled with FF for NIS22 yet?

The toolbar is only partially compatible and the vault still does not work in FF.

Can't I install it overtop of my NIS20 ?

You can, but as you appear to have an issue with your current installation I suggest you use the Norton Remove and Reinstall Tool I mentioned earlier.

Windows 10 x64 1903
Kudos0

Re: Performance monitoring is disabled, no maintenance either!

I have done this exact procedure about a year ago for another problem, and http://www.norton.com/latestnis removed my local vault.

No questions asked, just installed and local vault gone. 

A coincidence is a small miracle in which God chooses to remain anonymous.
Kudos0

Re: Performance monitoring is disabled, no maintenance either!

As you are receiving help here please watch that thread for assistance.

Windows 10 x64 1903
Kudos0

Re: Performance monitoring is disabled, no maintenance either!

These are 2 different issues that happened at different times.

A coincidence is a small miracle in which God chooses to remain anonymous.
Accepted Solution
Kudos0

Re: Performance monitoring is disabled, no maintenance either!

A Norton live update JUST fixed this problem.

Apparently the Performance Monitoring and Maintenance was 'hidden and not visible' but still running.

A coincidence is a small miracle in which God chooses to remain anonymous.
Kudos0

Re: Performance monitoring is disabled, no maintenance either!

wagygirl:

These are 2 different issues that happened at different times.

Perhaps, but you were also getting conflicting advice.

Windows 10 x64 1903
Kudos0

Re: Performance monitoring is disabled, no maintenance either!

Conflicting advice???

A coincidence is a small miracle in which God chooses to remain anonymous.
Kudos0

Re: Performance monitoring is disabled, no maintenance either!

wagygirl:

Conflicting advice???

Yes.  I was trying to get you to upgrade to the latest version and you were being helped to keep your old version.

Anyway, I'm done here.  Good luck!

Windows 10 x64 1903

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