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Persistence of Spam / Refresh Rates for Cache Servers
There have been a large number of spam messages posted in the Tech Outpost board this past week with the words "support number" in the subject line.
I browsed to the Tech Outpost board this morning at ~ 7 AM and saw there were over a dozen of these spam messages posted around 2 AM (see two examples below). After I logged in to my Norton Account the messages disappeared and I realized that one of the forum mods had already removed these posts from the local server and closed the offending accounts several hours earlier.
This problem might be mitigated if Symantec would:
- Improve automated spam filters on the Norton community and do a better job of monitoring initial posts from new accounts for inappropriate content
- Increase the refresh rate on the cache servers
I've complained in the past about out-of-date information and the persistence of spam (and potentially harmful links) when I browse the Norton Community without logging in - see Symantec employee Kevin's response about the cache servers and web page refresh rates in the thread State of the Forums. I hope that Symantec can find a way to prevent these spam messages from appearing in the forum or at least reduce the amount of time they persist on the cache servers.