Kudos0

I am receiving many Phishing Emails

I was wondering if there was some sort of data breach at Norton revealing customer emails. For last couple of weeks, I have been getting multiple emails every day with Norton 360 Renewal in the subject line. Yet when I hover my cursor over sender's name, it shows a gmail email address, not a Norton email address. So I am presuming these are phishing emails, especially since I am not due for renewal soon. Every one I've gotten has been from a different name and different gmail address. I have cautiously not opened any of them so I don't know what they say beyond the subject line. The question is, how do all these phishermen know that I have Norton 360?

[Edit: Clarified Subject]

Replies

Kudos2 Stats

Re: I am receiving many Phishing Emails

2.  The scammer does not know your subscription expiry date. They send this email to thousands of email addresses. The odds of them finding a Norton user are quite high, and then the odds that the recipient's subscription is close to renewal are again high. It is just  a numbers game. I receive similar emails claiming to be for my non existent McAfee subscription. If they get even a few replies, it is free money to them.

https://community.norton.com/en/comment/8502143#comment-8502143

You cannot stop these emails from being sent. You have probably noticed that the sender always has a different email address. So it it like playing Wack-a-mole to try to stop these scammers.

Even if you never had a Norton product in your life, you are still likely to get one of these scam emails. I received a similar one for McAfee, which I have never had on my systems.

https://community.norton.com/en/comment/8505437#comment-8505437

No one can stop spam from being sent to your inbox. All an app can do is try to help filter this spam. The issue with these 'Norton' scams is that the sender will blast out hundreds of thousands of these emails hoping someone will reply. Then after a day or two, they abandon the email address they used to send that spam and they start using another email address. Lather, rinse, repeat. So anyone trying to catch these spammers is playing wack-a-mole. These spammers know nothing about whether you have a Norton product or not. It is just a numbers game. The odds of finding a Norton user are great. I have had similar spam emails supposedly from McAfee. I have never had a McAfee product on my systems.

https://community.norton.com/en/comment/8507232#comment-8507232


Report a spam or scam email to NortonLifeLock
https://support.norton.com/sp/en/us/home/current/solutions/v138341527 - 05/26/2021

Verify that an email you receive from Norton is legitimate
https://support.norton.com/sp/en/us/home/current/solutions/v71088498 - 08/31/2021

Learn what to do if you received a suspicious phone call, email, or mail
https://support.norton.com/sp/en/us/home/current/solutions/v126234363 - 08/04/2021


Federal Trade Commission
March 17, 2021 

Let’s say you get an email about a charge to your credit card for something you aren’t expecting or don’t want. Your first instinct may be to immediately call the company or respond to the email and to stop the payment. Scammers know that, and are taking advantage of it in a new phishing scheme.

People tell us they’re getting emails that look like they’re from Norton, a company that sells antivirus and anti-malware software. (Tip: the emails are NOT from Norton.) The emails say you’ve been (or are about to be) charged for a Norton product — maybe an auto renewal or new order. If this is a mistake, the email says, you should call immediately. (Tip: don’t.)

If you call, you’ll be connected to a scammer. Some scammers might ask you to “verify” your credit card information, while others might say they need your password to remote into your computer so they can remove the Norton program. But if you let them, they could install malware, block you from getting to your own files, and sell you worthless services.

If you get an email or text you’re not sure about:

  • Don’t click on any links.
  • Don’t use the number in the email or text. If you want to call the company that supposedly sent the message, look up their phone number online.

Remember:

  • Never give your password to a stranger on the phone, even if they claim to be from a company you recognize.
  • If you did give out your password, change it right away, update your computer’s security software, run a scan, and delete anything it identifies as a problem.
  • Make your passwords long, strong, and complex.
  • Don’t give your bank account, credit card, or personal information over the phone to someone who contacts you out of the blue.

And if you do get a fake email like this, help your community by reporting it to the FTC at ReportFraud.ftc.gov

https://www.consumer.ftc.gov/blog/2021/03/spotting-scammy-emails 

Watch out for this fake email renewal scam that was created to look as if it was official correspondence from Norton Internet Security.

https://www.snopes.com/fact-check/fake-norton-renewal-email/ 

Kudos0

Re: I am receiving many Phishing Emails

How to Report Phishing
If you got a phishing email or text message, report it. The information you give can help fight the scammers.

Step 1. If you got a phishing email, forward it to the Anti-Phishing Working Group at reportphishing(@)apwg.org. If you got a phishing text message, forward it to SPAM (7726).

Step 2. Report the phishing attack to the FTC at ftc.gov/complaint.

How to Recognize and Avoid Phishing Scams
https://www.consumer.ftc.gov/articles/how-recognize-and-avoid-phishing-scams


Check if your email address is in a data breach
https://haveibeenpwned.com/

Pwned Passwords
https://haveibeenpwned.com/Passwords

Hacked Email
https://www.consumer.ftc.gov/articles/0376-hacked-email

Scams Involving Fraudulent Use of NortonLifeLock Branding
https://www.nortonlifelock.com/blogs/feature-stories/fraudulent-use-nortonlifelock-brand - 30-Nov-2020

What to do if you fall for an email scam
https://us.norton.com/internetsecurity-online-scams-what-to-do-when-you-fall-for-an-email-scam.html - 23-Jul-2018

Fraudulent companies carry out technical support scams by posing as software support providers and claim to offer support on behalf of major technology companies. They set up fake websites, send scam emails, offer free security scans, or send alarming messages to convince you that your computer is infected or needs to be fixed.

https://support.norton.com/sp/en/us/home/current/solutions/v105274822 - 09/09/2021


This is just a scammer. Do not engage with the scammer in any way. There is no way to know who is sending this due to the 'anonymity' provided by the internet and being able to open free email accounts that you can use for a day or to and then abandon.

There are probably millions of people that get these emails sent to them. Some may not see them depending on the spam filters their ISP is using. And they are not just sent as a Norton email. The spammers use any subscription based product and just send out these email blasts hoping to get someone to reply. If you do reply, the kind of scam you are seeing tries to get you to give them your banking information so they can 'refund your money'. Then they use that information to withdraw money from your account(s). They have no way of even knowing what products you use. I received this kind of spam for a McAfee subscription. I have never had a McAfee product on any of my systems.

https://community.norton.com/en/comment/8511677#comment-8511677 

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