• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

Phishing Mail From Norton?

Just received an email that purports to be from Symantec (norton@nortonfromsymantec.com) asking that I please renew my Norton protection.

I suspect it is a scam, because the software on this machine doesn't expire for another 7 months. I do have a second machine at our vacation home that also has Norton installed, but I do not believe it is close to expiration either. I'll be down there next week and will check.

Has anyone else seen this sort of mail?
 

Labels: phishing

Replies

Kudos0

Re: Phishing Mail From Norton?

That email is definitely not from Norton. It's spam/scam. The @nortonfromsymantec is a dead give away.

Windows 10 Pro 64-bit / Norton Security v.22.19.x
Kudos1 Stats

Re: Phishing Mail From Norton?

Is this email that I received from Norton legitimate?  https://support.norton.com/sp/en/us/home/current/solutions/v71088498

Kudos0

Re: Phishing Mail From Norton?

It is a legit email from Norton as shown in the link given by bjm_.

Try logging into https://manage.norton.com/ and checking all your current subscriptions under the Services tab. If you have more than one active subscription, it could be why one is about to expire.

If this is what is happening, you might want to contact Support via online chat to have them merge all your subscriptions into one. That will make the management of your accounts much easier.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Phishing Mail From Norton?

mrgem:

Just received an email that purports to be from Symantec (norton@nortonfromsymantec.com) asking that I please renew my Norton protection.

[ ... ]
 

From the Norton document Is this email ... legitimate updated 8/10/15

Offers from Norton Online Store

So at least the address you quote looks OK -- you may be right about the other installation but doesn't that show up in your Norton Account or did you use different email addresses? 

Hugh
Kudos0

Re: Phishing Mail From Norton?

Oops pardon my previous message.

Windows 10 Pro 64-bit / Norton Security v.22.19.x
Kudos0

Re: Phishing Mail From Norton?

Just checked my account. Symantec says I have 2 protected devices. The machine I am on now doesn't expire until next March and the other one (presumably the one on the machine at the weekend place) doesn't expire until the end of December. 

The email received still smells a bit fishy. Usually, I get multiple emails warning me as I approach the expiration date. In this case -- I get one single email saying my subscription expires TODAY. That doesn't seem right. 

Kudos1 Stats

Re: Phishing Mail From Norton?

Hello mrgem

You can check with customer support. It is possible that the address was spoofed. An Admin might get in touch with you to upload the email to them or forward the email to them.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.19.8.65 Core Firmware 282 Chrome latest version.
Kudos0

Re: Phishing Mail From Norton?

Spoofing is a risk -- in Windows Live Mail I right mouse click on the specific message bar in the upper listing of messages in the 2 pane display and select Properties / Details Tab > Message Source button and have a good look at the details in the header and in the text. Like one I get from time to time from a NortonSpecialsPartner whose source is like the rest of the junk mail I get and comes from something like:  Return-Path: <29MtfwWAjloG3i@enableru.eu>  where the domain is, like this one RU related or just a random assembly of letters and numbers but always .eu the new European suffix.

As suggested contact the Norton OnLine Support and I'd use the CHAT method that uses your computer keyboard not the phone:

Norton Chat Support

Please let us know how you get on.

Hugh
Kudos0

Re: Phishing Mail From Norton?

Resolution:

Called Norton CS twice -- once in regards to the original email. Told to essentially ignore it because my licenses were NOT poised to expire.

I made a second call after I continued to get emails asking that I renew because my license had expired. CS Rep said that license number cited in the email was NOT my license and that I should ignore the emails and change my password. Said that the email was a scam because my licenses had months left on them. They never asked to see a copy of the email. All this struck me as an odd response for a company selling security software. I should think they'd want to find out who was responsible for these scams - especially since the scammer was assuming THEIR identity. 

Kudos0

Re: Phishing Mail From Norton?

Hello mrggem

If you can see the return address on this email from the Header, is it the same address as one of these? Please click on the Permalink.

Permalink

Would you feel better about this if you could forward that email to one of the Admins and have them tell you if it's anything you need to worry about?

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.19.8.65 Core Firmware 282 Chrome latest version.
Kudos0

Re: Phishing Mail From Norton?

Flopot -- This is the sender information on the emails:

Subject:Security Alert: Records Show Your Norton Protection Expired

Date:8/20/2015 4:21:44 A.M. Mountain Daylight Time

From:norton@nortonfromsymantec.com

Reply To:reply@nortonfromsymantec.com

As to your question regarding Norton's disinterest in seeing one or all of the emails -- I've gotten pretty good at spotting phishing emails. The fact that this particular scammer stated that my subscription was imminently expiring was a giveaway in this case. 

I get phishing emails several times each month and in every case -- whether the faked sender address was a bank, my ISP, or some other business or government entity, their fraud units asked for a copy of the email itself.

I am puzzled by Norton's seeming disinterest in seeing the email and the fact that their first advice was to ignore it. Someone out there is posing as Symantec -- and it seems to me that they would like to know more about the imposter in order to keep them from victimizing Norton/Symantec customers. 

Does that make sense?

Kudos0

Re: Phishing Mail From Norton?

Hello

Here is our KB article about these emails.

https://support.norton.com/sp/en/us/home/current/solutions/v71088498_EndUserProfile_en_us

Norton does send out emails to users reminding them about their subscriptions around the time that they should be expiring. They have no idea if you renewed or not. It usually goes on for around 3 weeks I have heard.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.19.8.65 Core Firmware 282 Chrome latest version.

This thread is closed from further comment. Please visit the forum to start a new thread.