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Kudos0

Phone survey??

Is there a phone survey currently being conducted with UK Norton Internet users? I have been contacted several times recently. I believe that it is a scam. Any observations?

Labels: AntiSpam

Replies

Kudos0

Re: Phone survey??

I believe that Norton (UK included) would never make a survey by phone but would rather contact you by email. I am with you it is a scam, and you can verify it with Norton UK themselves by contacting the Customers Support using this link www.norton.com/chat .

Keep us posted.

Welcome to the Norton Community Forums! 

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15
Kudos3 Stats

Re: Phone survey??

I started this thread and I think that due to the diligence of my wife, it is sorted.
She checked the number that had called and then fed it into the web site "who-called.co.uk". Absolutely brilliant. After feeding the callers number 0034342134, the web site revealed several personal experiences of folks getting calls from this number. Many had received similar calls, allegedly from Norton advising of various computer problems that were affecting their machines. Surprise, surprise, an Asian voice that was less than courteous when the recipient of the call challenged his authenticity. Yes, it was a scam and I hope that this thread can be made accessible to all the Norton Community for a long time because this has been going on for a few months now. The problem is, he doesn't give up! Just call his bluff straight away and he will probably hang up after offering you an offensive comment.  Alternatively, you could play a game with him and pretend to go along with his suggestions expressing your serious concern and being very grateful for his interest. Make it last as long as you can if you have time, so as to waste his time. Another suggestion is that if you leave your phone "off the hook" for a while, he can't make any more calls from his end until you replace the handset.

Kudos1 Stats

Re: Phone survey??

There are many phone scams trying to make users believe there is a problem with their computer. A well known scam pretends to be Microsoft, saying they have detected problems on your computer. There is no way anyone can tell there is something wrong with your computer. If you get any calls like this, just hang up, or play the games you suggested. Maybe even try to sell them something and get their credit card info.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Phone survey??

You could also tell the caller you are a worm developer and if they give you their email address you would be pleased to send them some samples. This is what a Guru did once, and the caller hung up immediately

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15

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